Travel safety & support

We have longstanding relationships with major international airlines, and in emergencies, our Flights Team leverages them to get travelers home as quickly and safely as possible. And we mean quickly: Thanks to our global support network, we can start looking for your new flights no matter the hour.

Please note: In case of emergencies, we recommend contacting local authorities before calling our Flights Team. We’ll work in tandem with all parties to get you home as soon as we can.

Our two Travel Protection plans offer refunds and reimbursements in the event your tour gets canceled or postponed; your luggage gets lost, damaged, or delayed; or you get sick or injured while traveling. You can choose which to add when booking your tour. Both provide differing levels of coverage, and you can add extras like AnyReason Protection to further insure your trip. 

Our Travel Protection plans give you extra coverage before departure and during your trip. They cover you if your tour gets canceled or delayed; if your baggage gets lost, damaged, or stolen; and if you get sick or hurt while on the road. You could even add AnyReason Protection, which lets you cancel your trip for any reason up to 24 hours before it takes off.

If you chose to pay as you go when reserving your tour, you’ll receive a full refund if canceling within 72 hours of booking. If you paid in full or with AutoPay, your full refund window will extend to 30 days. After those timeframes, certain cancelation fees apply; you can review them in our Terms and Conditions.