We’re here to help
Find answers you’re looking for about joining us on tour and preparing to travel.
Tour experience
Hotels, meals, included transportation, activities, group size, and who you’ll be traveling with
Travel requirements & updates
COVID testing, travel documents, health forms, entry requirements, and visa info
Flights
Booking our airfare package, sharing preferences, and finding out your flight itinerary
Reservation & payments
Changing your reservation, making payments, and signing up for AutoPay
Practical travel tips
Packing, currency, tipping, electricity—what to expect in your destination
On-tour support
Arrival day, meeting your group, and getting in touch if you need help
Manage your booking online
- Make payments for tour
- Provide essential traveler details, like your passport, name, and birthdate information
- Complete important pre-travel tasks on your checklist
Get in touch with us
Thank you for your patience as we prioritize travelers departing in the next 60 days. If you’re trying to get in touch with us:
Send a message
If you’re scheduled to travel in the next 60 days and need to talk, message us. If you’ve already reached out, we haven’t forgotten about you. We’re working hard to respond as soon as possible.
Chat now
If you’re looking for a quicker response to general questions, chat with one of our travel experts.
Get on-tour support
If you’re on tour now and need assistance, contact our On-tour Support Team.
To book a tour
Our team of expert Tour Consultants will help you find and plan your dream trip.
1-800-590-1161
Monday-Thursday 8am - 10pm ET
Friday 8am-7:30pm ET
Saturday 9am–5:30pm ET
Sunday 10am–6pm ET
For help with your booking
If you’re booked on tour and have a question, our Traveler Support Team is here for you.
1-800-597-0350
Weekdays 9am–7:00pm ET
Saturday 9am–5:00pm ET
Sunday Closed
To organize a group of 6+
Interested in bringing friends and family with you? Get in touch with our Group Travel Team.
1-800-438-7672
Weekdays 9am–7:30pm ET
Saturday 9am–5:30pm ET
Sunday Closed
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