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Find answers you’re looking for about joining us on tour and preparing to travel.

Tour experience

Hotels, meals, included transportation, activities, group size, and who you'll be traveling with

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Travel requirements & updates

COVID testing, travel documents, health forms, entry requirements, and visa info


Booking our airfare package, sharing preferences, and finding out your flight itinerary

Reservation & payments

Changing your reservation, making payments, and signing up for AutoPay

Practical travel tips

Packing, currency, tipping, electricity—what to expect in your destination

On-tour support

Arrival day, meeting your group, and getting in touch if you need help

Save time, manage your booking online

  • Make payments for tour
  • Provide essential traveler details, like your passport, name, and birthdate information
  • Complete important pre-travel tasks on your checklist

Download our mobile app to manage your tour on the go.

Visit your account

Get in touch with us

If you still have questions on an existing reservation, please note our Traveler Support Specialists are experiencing high call volume and longer than normal wait times as we get travelers back on the road. Thank you for your patience as we prioritize travelers departing in the next 60 days. If you’re trying to get in touch with us:

Send a message

If you’re scheduled to travel in the next 60 days and need to talk, message us. If you’ve already reached out, we haven’t forgotten about you. We’re working hard to respond as soon as possible.

Send us a message

Chat now

If you’re looking for a quicker response to general questions, chat with us.

Chat now

If you're on tour now and need assistance, contact our On-tour Support Team.

To book a tour

Our team of expert Tour Consultants will help you find and plan your dream trip.

Monday-Thursday 9am-10pm ET
Friday 9am–7:30pm ET
Saturday 9am–5:30pm ET
Sunday 10am–6pm ET

For help with your reservation

If you're booked on tour and have a question, our Traveler Support Team is here for you.

Weekdays 9am–7:00pm ET
Saturday 9am–5:00pm ET
Sunday Closed

To organize a group of 6+

Interested in bringing friends and family with you? Get in touch with our Group Travel Team.

Weekdays 9am–7:30pm ET
Saturday 9am–5:30pm ET
Sunday Closed

Our locations