Booking Conditions for EF Go Ahead Online Escapes
Valid from May 8, 2020
GAT Online Escapes (referenced below as Online Escapes) are an online-only offering and are not an in-person experience and subject to the separate booking conditions listed here, where applicable.
Reserving your Online Escape
Bookings for Online Escapes are accepted online only through the online portal. Online Escapes may be reserved once available for purchase on the website and must be paid in full at the time of booking. Payment is accepted by credit card (MasterCard or Visa) or debit card. Bookings are accepted up until 15 minutes prior to the start of an Online Escape. Space for most Online Escapes is limited, and we do not accept waitlist reservations at this time. Go Ahead or other EF Future Travel Vouchers are not valid for payment on Online Escapes. GAT Club Go experience credits or tour credits are not valid for payment on Online Escapes. Gift cards and EF Global Rewards Points are not valid for payment on Online Escapes. Enrollment in an Online Escape indicates acceptance of these Terms & Conditions.
Refunds & Cancellations for Online Escapes
Online Escapes bookings are fully cancelable online and refundable up until 24 hours prior to the start of the Online Escape. After that point, 100% of the price paid is non-refundable. However, reservations are fully transferrable to others; sharing of Zoom login information is the responsibility of the customer and GAT is not responsible for any issues with transferred login information. Any refunds given within the valid refund window will be processed back to the original form of payment and may take up to 2-3 weeks to process. GAT Travel Protection is not offered for purchase on Online Escapes nor is existing travel coverage valid for Online Escapes.
Pricing for Online Escapes
Prices for Online Escapes are based on single-use login. Multiple viewers on the same computer do not need to pay additional fees. Up-to-date pricing can be found on the website and is subject to change at any time. Pricing includes a unique Zoom login to join the Online Escape, but does not include any materials, props, or ingredients needed to participate in the Online Escape. Any discounts or promotions offered will be subject to specific terms and conditions for that offer.
Participants in Online Escapes will receive a unique, single-use Zoom login to participate in the scheduled Online Escape. Participants must have access to a computer with reliable internet access. While video capabilities aren’t required to participate, it is strongly encouraged that participants have working video and audio functionality. System requirements to operate Zoom are available here: https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux. Technological problems are not the responsibility of GAT and refunds will not be issued due to login issues from untested systems.
Joining an Online Escape
Online Escapes are for live, online, interactive sessions at set times that are pre-booked. All times listed are local to the user. Participants may join an Online Escape at any time during the scheduled session, but are not entitled to any refunds should they join late or not at all. If applicable, any materials or preparation needed will be listed in the Online Escape description and it is the participant’s responsibility to obtain required items before the start of the session.
Online Escapes participation does not impact GAT Club Go level status or count towards other GAT benefits such as GC benefits or referral benefits. GAT reserves the right to cancel, adjust, or postpone any Online Escape due to technological issues, host conflicts, or low enrollment. In such cases, customers may choose to rebook for free or receive a full refund of money paid for that Online Escape. EF Go Ahead and the Online Escape hosts reserve the right to remove any participant from a session for disruptive and/or inappropriate behavior, in which case no refunds will be given.