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If you cannot, or will not, provide us with the personal information we reasonably require, we may be unable to provide you with the information, goods or services you have requested.
1. Personal Data
3. Unsubscribe from Email Marketing
4. EF Text Message Terms and Conditions
5. Third Party Sites
6. If You are Under the Age of 13
8. Special Notice to California Residents
10. Contact Us
“Personal Data” is information or pieces of information that could allow you to be identified, such as for example:
We collect Personal Data in a variety of ways:
Your Personal Data will be processed by EF for the purposes of completing your booking, providing you with the products and services that you have ordered (including travel insurance coverage), for customer service, administrative services or as otherwise necessary to perform the contract between you and us or as further described in this policy.
We may also use Personal Data:
All above exclude information obtained from the short code opt-in will be not be shared with third parties for their own marketing purposes.
We use appropriate organizational, technical and administrative measures to keep the Personal Data under our control accurate and up-to-date, as well as to protect the Personal Data against unauthorized or unlawful processing and the accidental loss, destruction or damage of the Personal Data.
To respect the privacy of our users, you may choose not to receive commercial emails from us by following the unsubscribe instructions contained in the commercial emails we send you. Please note that even if you unsubscribe from commercial email messages, we may still email you regarding your account and your transactions.
By enrolling to receive SMS or MMS text messages from EF World Journeys, Inc. (f/k/a Go Ahead Vacations, Inc.) (d/b/a “EF Go Ahead Tours”), you represent that you are 15 years of age or older and the owner, subscriber or customary user of the phone number you provided to EF Go Ahead Tours. You (or your parent or legal guardian if you are under the age of 18 or a minor under any other applicable law) expressly consent to the following terms and conditions.
You consent to receive approximately 4 SMS or MMS text messages per month from EF Go Ahead Tours or its affiliates to the phone number that you provided to EF Go Ahead Tours. You acknowledge and understand that these text messages may or may not contain marketing content and may be sent or generated using an automatic telephone dialing system (a/k/a an “autodialer”) or other technology. Message and data rates may apply. You understand that your consent to receive text messages is not required to make any purchase from EF Go Ahead Tours. You consent to receive the SMS or MMS text messages via your mobile device even if your telephone number is currently listed on any state, federal, local or corporate Do Not Call list.
You may opt-out and withdraw your consent at any time by replying STOP to any EF Go Ahead Tours text message or by contacting EF Go Ahead Tours by the phone or email address provided below. In the event that you are no longer the subscriber to or otherwise stop using the provided phone number, you agree to either (i) opt-out by replying “STOP” to an EF Go Ahead Tours text message; or (ii) notify EF Go Ahead Tours through an email to firstname.lastname@example.org containing your former phone number so that EF can identify it and remove it from its list of text message subscribers.
Supported carriers may change from time to time, but currently include: AT&T, Verizon Wireless, Sprint, MetroPCS, T-Mobile (T-Mobile is not liable for delayed or undelivered messages).
Any dispute or claim arising out of or relating in any way to SMS or MMS text messages sent by EF Go Ahead Tours or its affiliates shall be exclusively resolved by final and binding arbitration under the JAMS Streamlined or Comprehensive Arbitration Rules and Procedures. THE PARTIES FURTHER AGREE THAT ALL COVERED DISPUTES BROUGHT AGAINST EACH OTHER WILL BE ARBITRATED EXCLUSIVELY ON AN INDIVIDUAL BASIS ONLY AND NOT IN A CLASS ACTION ARBITRATION, A COLLECTIVE ACTION ARBITRATION, OR ON A GROUP, REPRESENTATIVE, CONSOLIDATED, OR JOINT BASIS. YOUR ARE GIVING UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER FOR ANY CLAIM COVERED BY THIS AGREEMENT. THE PARTIES WAIVE ANY RIGHT TO A TRIAL BY JURY OF A COVERED DISPUTE OR TO HAVE A COVERED DISPUTE BE DECIDED BY A COURT OR JURY. With the exception of any of the language related to the waiver of class and representative actions, if any part of this Dispute Resolution section is rendered invalid or unenforceable, the other parts of this Dispute Resolution provision shall still apply.
If you are under the age of 13, you should review this text together with your parent or guardian to make sure you both understand it. We are not responsible for checking your age but sometimes we still do verification checks. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us. If we learn that you are under the age of 13 and that we have collected information about you without consent from your parent or guardian, we will delete the information as soon as possible and you will not be able to use EF Products.
Under California Civil Code Section 1798.83, California residents have the right to request and receive from us, once per year and free of charge, information about the personal information we have disclosed (if any) to third parties for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to email@example.com including the phrase “California Privacy Request” in the subject line, and provide us with your name, postal address and email address.
If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to the email address listed below including the phrase “California Privacy Request” in the subject line. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.
California residents have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verified consumer request, we will disclose to you: (i) the categories of personal information we collected about you; (ii) the categories of sources for the personal information we collected about you; (iii) our business or commercial purpose for collecting that personal information; (iv) the categories of third parties with whom we share that personal information; (v) the specific pieces of personal information we collected about you (also called a data portability request); (vi) if we sold or disclosed your personal information for a business purpose, two separate lists disclosing any sales (identifying the personal information categories that each category of recipient purchased) and disclosures for a business purpose (identifying the personal information categories that each category of recipient obtained).
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verified consumer request, we will delete (and direct any service providers to delete) your personal information from our records unless an exception applies, which may include but is not limited to information needed: (i) to complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you; (ii) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities; (iii) enable solely internal uses that are reasonable aligned with consumer expectations based on your relationship with us; (iv) comply with a legal obligation; and (v) make other internal and lawful uses of that information that are compatible with the context in which you provided it.
To exercise the access, data portability, and deletion rights above, please submit a verifiable consumer request to us by either:
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verified consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must: (i) provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and (ii) describe your request with sufficient detail that allows us properly to understand, evaluate, and respond to it. We cannot response to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make a request.
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without issue. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your rights under the CCPA.