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The Go Ahead Help Center

Travel should be a worry-free experience—especially when you take a tour with us. If you’ve got questions about your trip, you’ll find answers on this page, all informed by our decades in the travel industry.

Tour experience

Hotels, meals, included transportation, activities, group size, and who you’ll be traveling with

Travel requirements & updates

COVID testing, travel documents, health forms, entry requirements, and visa info

Flights

Booking our airfare package, sharing preferences, and finding out your flight itinerary

Reservation & payments

Changing your reservation, making payments, and signing up for AutoPay

Practical travel tips

Packing, currency, tipping, electricity—what to expect in your destination

On-tour support

Arrival day, meeting your group, and getting in touch if you need help

Booking & paying for your tour

Preparing for your tour

Need help on tour?

Family emergencies. Medical concerns. If something happens while you’re on the road, On-Tour Support has your back. Contact our team at +1 (617) 619-1911—we’re on the line 24/7. (And be sure to dial the “+” if you’re calling from outside the U.S.!)

Get in touch with Go Ahead Tours

For any non-urgent matters →

If you’re looking for trip-planning advice or have other general questions, we’ll get back to you in two to three business days.

For help while on the road →

If you get sick, hurt, or experience an emergency during your travels, contact our 24/7 On-Tour Support Team.

For group travel questions →

If you’re interested in booking a trip—and are planning to bring six or more people with you—ask about our Group Coordinator program.

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For planning your next tour →

If you want to pick the perfect tour, talk to one of our travel experts: They’ll answer questions about any of our 250-plus itineraries.

For help with a current booking →

If you want to manage an existing reservation, our travel pros can walk you through whatever changes you need to make.

Where can I find EF Go Ahead Tours?

We have offices all around the world—including three in the U.S. and Canada. Use these phone numbers to contact the one nearest you.