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Terms & Conditions

Terms & Conditions Addendum

Valid from August 10, 2020

Club Go program T&Cs Enrollment in Club Go is automatic upon account creation or upon booking your first tour. Program level is based on the number of completed trips and new levels are adjusted upon traveler's tour start date.

Tour Credits The traveler will receive a tour credit toward a future tour in an amount based on their Club Go level. Travelers are eligible to earn future tour credits after they book their first tour. Tour credits for future tours are earned once the booking is confirmed and will be automatically applied to the traveler's subsequent booking. If a tour is cancelled for any reason (either traveler- or Go Ahead-initiated) the future tour credit will be removed.

Welcome Home Credits Save $100 per person, on all departure dates. Offer valid for prior travelers only and expires 90 days after the return flight date of your last trip with EF Go Ahead Tours. Welcome Home Credit is not combinable with Multi-tour credit. Combinable with the loyalty program benefits, referral credits, and other promotional offers except for Group Coordinator and Group Benefit programs. Sales promotions are not redeemable for cash. Advertised prices are subject to change and exclusions may apply. EF Go Ahead Tours reserves the right to revoke discount if used outside of validity window.

Multi-tour Credit Save $100 per person, on all departure dates. Offer valid for travelers that reserve an additional tour while already being booked on one or more upcoming departures. Multi-tour Credit is not combinable with Welcome Home Credit. Combinable with the loyalty program benefits, referral credits, and other promotional offers except for Group Coordinator and Group Benefit programs. Sales promotions are not redeemable for cash. Advertised prices are subject to change and exclusions may apply. EF Go Ahead Tours reserves the right to revoke discount if used outside of validity window.

Experience Credits Travelers are eligible to earn experience credits after they return from their third tour. The traveler will receive experience credits in an amount that corresponds to their Club Go level. The credit will be available upon the end date of their qualifying tour. Experience credits can be redeemed for any tour add-on including excursions, extensions, pre/post-stay, cabin-upgrades (cruise or train), flight upgrade, private room fee, airport transfer, and travel coverage and cannot be used to pay for base tour costs. Experience credits are non-transferable, cannot be used to purchase anything while traveler is on tour, and can be partially redeemed. Experience credits can be applied against an order at any point before the traveler departs for their tour. If the experience the traveler purchases is cancelled, the credit will become available for the traveler to use again.

20th & 30th Tour benefits The free 20th tour benefit may be applied to any tour up to a $4,000 value. If the value of the booked tour is greater than $4,000, the customer is responsible for paying the balance. Club Go experience and tour credits do not apply on the free tour. The 20th tour benefit is valid after 19 tours as a paying customer and is not combinable with our group travel program benefits. If the cost of the tour is under $4,000 the remainder of the credit will be forfeited. The 30th tour Business Class upgrade benefit can only be redeemed on a full-paying tour and may be applied to the airfare cost for the traveler or be partially allocated toward the airfare cost for a travel companion on the same trip (up to a $4,000 value for both).

Flexible Rebooking benefit In the event the traveler needs to rebook an existing reservation, they are eligible for a one-time trip rebooking fee exemption. The one-time fee exception is valid for each tour that a new deposit has been applied to, and the new reservation must be rebooked at least 70 days before the tour departs.
Any Club Go program credits are combinable with promotional offers, but cannot be exchanged for cash. Travelers who were Platinum or Diamond level status in the World Traveler Club as of 8/6/18 will receive some existing benefits for an overlapping period of three years post Club Go launch. Please call for details.

Referral program To qualify for this program, the referrer must be referring new travelers to EF Go Ahead Tour's Individual Traveler Program and be booked on a future Go Ahead tour or have traveled with EF Go Ahead Tours in the past. If the referrer is booked on a future tour but has not traveled with EF Go Ahead Tours in the past, they will be eligible for the program only if referring new travelers who are not roommate travel companions or members of the same household. If the referrer has traveled on an EF Go Ahead tour in the past, they will be eligible for the program if referring any new traveler. The referrer will receive a credit toward a future tour in the amount that corresponds to the number of referrals booked on a tour in a two-year period, as defined in the chart below. The two-year period begins when the first referred traveler books their first tour with EF Go Ahead Tours. The referred traveler will also be eligible for a $100 credit toward their first Go Ahead Tour. In order to qualify for referral credits, a valid email address is required for both referrer and referee. See below for the number of referrals (over a two-year period which begins when first referral books their first Go Ahead Tour) and corresponding credit earned (for the referrer, credits valid for two years from date earned, except the free tour credit which must be redeemed within one year of being earned):

  • 1 referral - $100
  • 2 referrals - $100
  • 3 referrals- $200
  • 4 referrals- $200
  • 5 referrals - $200 + $300 bonus for a total of $500 credit
  • 6 referrals -$300
  • 7 referrals - $300
  • 8 referrals - $300 + $3,700 free trip credit once all 8 referred travelers have departed, total of $4,000 free tour credit

Earned credit will be applied to a referrer's account no earlier than 72 hours after the referred traveler has booked their first EF Go Ahead Tour. If a referred traveler has received more than one referral from multiple referrers, only the first referrer is eligible to receive a credit. Children under 18 are not eligible for referral discounts. If a referred traveler cancels their tour after 72 hours, the credit earned by the referrer will remain, however, that referral will not count toward the eight referrals needed to earn a free tour within a two-year period. If EF Go Ahead Tours cancels a tour that a referred traveler is booked on, all earned credits and program benefits will remain.

Once a referrer has reached eight referrals within a two-year period, they will earn a free tour valued at up to $4,000. This free trip will be earned after eight referred travelers depart on their first Go Ahead Tour. Value of the free trip is given as a $300 credit at the time of the eighth referral booking with the remaining $3,700 credit being applied after all eight referrals have made a departure. The value of the free trip expires one year after the trip has been earned. If the value of the free tour booked is less than $4,000, a credit for the exact tour amount will be applied to the recipient's account. If value of free tour is over $4,000, a credit of $4,000 will be applied the recipient's account and they will be responsible for the remaining balance. If a customer has additional valid referral credits, those credits may be applied toward the free tour balance.

There is no limit on the amount of referral credits a referrer can receive. For referrals nine and beyond, referrer will receive a $300 credit per traveler. Offer is not valid retroactively and is available for new bookings only. Referral credits are combinable with promotional offers, but cannot be exchanged for cash and are non-transferable, cannot be used to purchase anything while traveler is on tour, and can be partially redeemed. Referral discounts are not combinable with our Group Travel Program benefits; however, group members are eligible to participate in the referral program provided they qualify and refer new travelers to our Individual Traveler Program. Travelers that are joining a tour as part of our Group Travel Program are not eligible to be referred or receive referral benefits. Referral program benefits are not combinable with any Travel Agent benefits.

See www.goaheadtours.com/refer for the most up-to-date referral program details.

Group Coordinator Referral Programs

Referral of a future EF Go Ahead Tours Group Coordinator:

To qualify for this program, the referrer must be referring new Group Coordinators to EF Go Ahead Tours' Group Coordinator Referral Program and be booked as a Group Coordinator on a future trip with EF Go Ahead Tours, or previously been a Group Coordinator with EF Go Ahead Tours or another EF product. The referrer will earn their choice of 500 Global Points or a taxable cash bonus of $500 when their referral recruits at least six full-paying travelers onto their first trip with EF Go Ahead Tours within two years of the date they were originally referred to EF Go Ahead Tours. If the referral is valid, the referrer will be asked to select the bonus of their choosing. The cash reward is considered taxable income and the referrer must provide their Social Security Number to claim the cash reward. The cash reward cannot be applied to existing account balances. An IRS 1099-MISC form will only be mailed if the referrer has earned more than $600USD in Group Coordinator cash benefits within a calendar year and it is the referrer’s responsibility to pay any applicable taxes.

The referrer will have an opportunity to earn additional Global Points based on the final size of their referral’s group. If the referral recruits 12–23 travelers, the referrer will earn an additional 150 Global Points. If the referral recruits 24+ travelers, the referrer will earn 300 Global Points on top of the initial reward of 500 Global Points or the $500 taxable cash benefit. Once the referral is finished recruiting and we review their account, which happens approximately 30 days before they depart on tour, the referrer will earn any additional points based on the size of their referral’s group. Additional earnings cannot be cash.

Eligibility for the World of Thanks Tour: In order to qualify for the World of Thanks Tour, a Group Coordinator must refer a minimum of three Group Coordinators between January 21, 2019–January 31, 2020 who each recruit at least six full-paying travelers by January 31, 2020. The top referrers among the eligible Group Coordinators will be given the opportunity to redeem Global Points to travel on the World of Thanks Tour. The terms above apply to all referrals who book their first trip with EF Go Ahead Tours on or after January 21, 2019. If the referrer has referrals who booked before January 21, 2019, the previous referral program benefits apply.

Referral of a future EF Go Ahead Tours Individual Traveler: To qualify for this program, the referrer must be referring new travelers to EF Go Ahead Tours’ Individual Traveler Program and be booked on a future trip with Go Ahead Tours as a Group Coordinator, or previously been a Group Coordinator with Go Ahead Tours or another EF division. Referred travelers cannot be a roommate, travel companion, or members of the same household. The referrer will receive a choice of 50 Global Points or a taxable cash bonus of $100 for each referral who books their first trip with Go Ahead Tours. Rewards correspond to the number of referrals booked on a tour in a two-year period, as defined in the chart below. The two-year period begins when the first referred traveler books their first trip with Go Ahead Tours. The referred traveler will also be eligible for a $100 credit toward their first trip with Go Ahead Tours, plus any applicable promotions. In order to qualify for referral credits, both the referrer and referee must provide a valid first and last name, phone number, and email address.

See below for the number of referrals (over a two-year period, which begins when the first referral books their first trip with Go Ahead Tours) and corresponding credit earned (for the referrer, credits are valid for two years from the date earned, except the free tour credit, which must be redeemed within one year of being earned):

  • 1 referral - 50 Global Points OR $100
  • 2 referrals - 50 Global Points OR $100
  • 3 referrals - 50 Global Points OR $100
  • 4 referrals - 50 Global Points OR $100
  • 5 referrals - 50 Global Points OR $100
  • 6 referrals - 50 Global Points OR $100
  • 7 referrals - 50 Global Points OR $100
  • 8 referrals - Free Convention Tour (up to 1,500 Global Points value) or a $4,000 free tour credit. Either credit is earned once all eight referred travelers have departed on tour.

The earned reward will be applied to a referrer's account no earlier than four days after the referred traveler has booked their first trip with EF Go Ahead Tours. If a referred traveler has received more than one referral from multiple referrers, only the first referrer is eligible to receive a credit. Children under 18 are not eligible for the referral program. If a referred traveler cancels their tour after four days, the credit earned by the referrer will remain, however, that referral will not count toward the eight referrals needed to earn a free trip or Convention Tour within a two-year period. If EF Go Ahead Tours cancels a tour that a referred traveler is booked on, all earned rewards and program benefits will remain. Once a referrer has reached eight referrals within a two-year period, they will earn a choice of either a free tour valued at up to $4,000 or a Convention Tour valued at up to 1,500 Global Points. This free trip will be earned after eight referred travelers depart on their first trip with Go Ahead Tours. The earned trip or Convention Tour is non-transferable and cannot be combined on a trip with Group Coordinator benefits.

The value of the free trip is given as a $4,000 credit or 1,500 Global Points credit after all eight referrals have departed on tour. The value of the free trip or Global Points expires two years after the trip has been earned. If the value of the free tour booked is less than $4,000, a credit for the exact tour amount will be applied to the recipient's account. If the value of the free tour is more than $4,000, a credit of $4,000 will be applied to the recipient's account and they will be responsible for the remaining balance. If a customer has valid Global Points, they may apply the cash equivalent to cover the remaining balance.

If the value of the Convention Tour booked is less than 1,500 Global Points, a credit for the exact points value will be applied to the recipient’s account. If the value of the Convention Tour is over 1,500 Global Points, a credit of 1,500 Global Points will be applied the recipient's account and they will be responsible for the remaining balance. If a customer has valid Global Points, they may redeem additional points to cover the remaining balance.

There is no limit on the amount of referral credits a referrer can receive. For referrals nine and beyond, the referrer will receive their choice of 50 Global Points or a $100 taxable cash bonus. The offer is not valid retroactively and is only available for new bookings. Referral discounts are not combinable with our Group Travel Program benefits; however, Group Coordinators are eligible to participate in the referral program, provided they qualify and refer new travelers to our Individual Traveler Program. Travelers who are joining a tour as part of our Group Travel Program are not eligible to be referred or receive referral benefits. Referral program benefits are not combinable with any Travel Agent benefits.

If the referrer referrers travelers before January 21, 2019 and those referred travelers book their first trip with Go Ahead Tours after January 21, 2019, the terms above apply. If the referrer referrers travelers who booked before January 21, 2019, the previous referral program benefits apply.

EF Text Message Terms and Conditions

By enrolling to receive SMS or MMS text messages from EF Education First International Ltd., you represent that you are 15 years of age or older and the owner, subscriber or customary user of the phone number you provided to EF Go Ahead Tours. You (or your parent or legal guardian if you are under the age of 18 or a minor under any other applicable law) expressly consent to the following terms and conditions.

Consent to Receive Text Messages. You consent to receive approximately 4 SMS or MMS text messages per month from EF Go Ahead Tours or its affiliates to the phone number that you provided to EF Go Ahead Tours. You acknowledge and understand that these text messages may or may not contain marketing content and may be sent or generated using an automatic telephone dialing system (a/k/a an “autodialer”) or other technology. Message and data rates may apply. You understand that your consent to receive text messages is not required to make any purchase from EF Go Ahead Tours.

Opt-Out. You may opt-out and withdraw your consent at any time by replying STOP to any EF Go Ahead Tours text message or by contacting EF Go Ahead Tours by the phone or email address provided below. In the event that you are no longer the subscriber to or otherwise stop using the provided phone number, you agree to either (i) opt-out by replying “STOP” to an EF Educational Tours text message; or (ii) notify EF Educational Tours through an email to customer.service@ef.com containing your former phone number so that EF can identify it and remove it from its list of text message subscribers.

Supported Carriers. Supported carriers may change from time to time, but currently include: AT&T, Verizon Wireless, Sprint, MetroPCS, T-Mobile (T-Mobile is not liable for delayed or undelivered messages).

Dispute Resolution. Any dispute or claim arising out of or relating in any way to SMS or MMS text messages sent by EF Educational Tours or its affiliates shall be exclusively resolved by final and binding arbitration under the JAMS Streamlined or Comprehensive Arbitration Rules and Procedures. The parties further agree that all covered disputes brought against each other will be arbitrated exclusively on an individual basis only and not in a class action arbitration, a collective action arbitration, or on a group, representative, consolidated, or joint basis. YOUR ARE GIVING UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER FOR ANY CLAIM COVERED BY THIS AGREEMENT. THE PARTIES WAIVE ANY RIGHT TO A TRIAL BY JURY OF A COVERED DISPUTE OR TO HAVE A COVERED DISPUTE BE DECIDED BY A COURT OR JURY. With the exception of any of the language related to the waiver of class and representative actions, if any part of this Dispute Resolution section is rendered invalid or unenforceable, the other parts of this Dispute Resolution provision shall still apply.

Terms of Use & Privacy Policy. You accept and agree to be bound by EF Educational Tours’ Terms of Use, Privacy Policy, and any other applicable terms and agreements.

Contact Us. For additional assistance or more information, call our toll free number 1- 800-665-5364, or send an email to customer.service@ef.com.