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Our Always At Hand Pledge

Wherever you travel, we’re there for a safe and enjoyable journey

Our Always At Hand Pledge

Wherever you travel, we’re there for a safe and enjoyable journey

Industry-leading service and care

For over 50 years EF has set the standard for safety and this has never been more important than it is today. Our team around the globe is working collaboratively with our partners so that every portion of your tour meets standards outlined by the CDC, WHO, and local governmental agencies worldwide. Together, we can look forward to a safe and healthy future in travel.

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What you can expect before tour

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Pre-tour health screenings

We will be asking all travelers to complete a pre-tour health check form before departure.

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What you can expect during tour

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On-tour health checks

All travelers should closely monitor their health throughout their tour. Your Tour Director and EF Global Emergency Support team have been trained on how to support travelers should they feel ill during their journey.

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Hand sanitizer & face masks

Hand sanitizer will be provided on the bus and, should local regulations require the use of face masks, we will provide one for all of our travelers on tour.

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Smaller groups

To ensure appropriate physical distancing, our tours will run at smaller group sizes for the comfort of our guests.

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Private motor coach

Your private coach will be thoroughly cleaned before your group boards the bus, and regularly thereafter. Our bus drivers are all being trained in best practices to provide the safest possible environment. Empty seats will allow for physical distancing between passengers.

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Tour Director & local staff

All our local staff, including your expert Tour Director, will be ready to explain and enforce all guidelines in the destinations you are traveling to and will set an example by always following these rules themselves.

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On-tour experiences

Portions of your tour may be adjusted to accommodate physical distancing requirements. We will continue to work closely with our local partners to ensure appropriate physical distancing at sites and during meals, and may make adjustments to avoid crowded locations and peak times.

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Hotels

Our commitment is to work with hotels that practice enhanced cleaning measures including deep-cleaning procedures in common areas, as well as in disinfecting guest rooms.

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Worldwide safety & support

As one of the largest travel companies in the world, EF has an on-the-ground presence in over 50 countries. You're supported by our worldwide Safety & Incident Response team, who are available 24/7 on three different continents—and make your group’s safe and enjoyable travel experience their top priority.

Get in touch

Call us

We’re available every day from our offices in Boston and Denver. Find our hours here and give us a call.

Chat online

Chat instantly with an expert during our normal hours, or leave a message and we’ll get back to you ASAP.

Send a message

Click here to send us an email anytime of the day.