logo
1-800-590-1161ContactEarn free travel
logo1-800-590-1161

Your travel questions, answered!


Your travel questions, answered!


Welcome to the FAQs hub

Here you will find useful things to know before, during and after your trip. To make it easy for you, we’ve divided our most frequently asked questions into different categories. Click on each one to see questions related to that topic.

 
COVID-19 travel updates

When will I know if my tour will run? What are my rebooking options? Find answers about which departures are impacted by COVID-19.

Plan with confidence

View questions

Preparing for your departure

View questions

On the road

View questions

COVID-19 travel updates

I’m scheduled to travel. Are we still going and when will I be notified?

Our teams around the world continue to assess matters daily. In the event that the international and domestic travel bans and restrictions, governmental orders, and public health advisories will not be sufficiently lifted in time for your tour to depart as scheduled, we will notify you around 45 days prior to departure. If these restrictions are not lifted in time, we will work with you to re-evaluate your plans and options for travel. If they are lifted allowing travel, we will also confirm this around 45 days prior to your departure along with any potential changes to your tours itinerary.

How does Go Ahead decide which destinations they’ll visit?

As the Go Ahead team considers where to travel in 2021, the well-being of our travelers and staff is our top priority. We tap into our EF Global Safety Network of industry experts, and consider guidelines released by the U.S. Centers for Disease Control and Prevention, World Health Organization, and the U.S. Department of State. Plus, our 24/7 Emergency Service Team and Safety & Incident Response Team closely monitor each destination to identify potential risks, infections rates, healthcare accessibility, and local regulations. The most up-to-date information about impacted departures is available here

We then review each country we visit on tour to assess any border restrictions, and confirm flights are operating between the U.S. and that destination. We are continuously communicating with our suppliers to review and uphold our safety protocols and safe travel standards, and are working with our local staff to thoroughly understand the environment of our destinations before we travel there. 

It’s important to us that we are providing our travelers with immersive, cultural experiences, so we also carefully assess whether points of interest are open to travelers and whether new policies and social distancing standards will inhibit a traveler’s experience. 

 

What options do I have if I want to change my tour should it not be able to run due to ongoing restrictions?

We have several flexible option should your tour not be running due to the ongoing restrictions!

Rebook today: Recommended for those who want to make travel plans now

  • 100% of your payment carries over, including your deposit and money toward insurance, flights, excursions, and any tour extension
  • Get up to $300 off a new 2021 or 2022 tour

Receive a voucher to rebook later: Recommended for those who’d prefer time to decide on future travel plans

  • 100% of your payment carries over, including your deposit and money toward insurance, flights, excursions, and any tour extension
  • Your Future Travel Voucher can be applied to any new booking
  • Take a full year to decide where and when to travel next (For travelers with vouchers issued in 2020, you have until December 31, 2021 to redeem your voucher)
  • Fully transferrable to another traveler or another EF experience

Or accept a refund, less the cancellation fee

Should you choose not to rebook, you'll receive a cash refund, less the cancellation fee and non-refundable travel protection payment for your tour. The cancellation fee varies based on your tour type and the proximity to its departure date.

Can I convert my EF tour money from a group with students to a tour with adults?

You can redeem Future Travel Vouchers with any of our EF Experiences, so yes, they are transferrable! 

Are CDC / State Department levels considered for group travel?

As the Go Ahead team considers where to travel in 2021, the well-being of our travelers and staff is our top priority. We tap into our EF Global Safety Network of industry experts, and consider guidelines released by the U.S. Centers for Disease Control and Prevention, World Health Organization, and the U.S. Department of State. Plus, our 24/7 Emergency Service Team and Safety & Incident Response Team closely monitor each destination to identify potential risks, infections rates, healthcare accessibility, and local regulations.

I am booked on tour. When will I know be notified if my trip is a go and will my itinerary be the same as originally scheduled?

Our teams around the world continue to assess matters daily. In the event that the international and domestic travel bans and restrictions, governmental orders, and public health advisories will not be sufficiently lifted in time for your tour to depart as scheduled, we will notify your group around 45 days prior to departure. If these restrictions are not lifted in time, we will work with you to re-evaluate your plans and options for travel. If they are lifted allowing travel, we will also confirm this around 45 days prior to your departure along with any potential changes to your tours itinerary.

Will you run tours even if not everything is open in that country?

Yes, it is likely that we would run tours even if not everything is opened provided that it doesn't sacrifice the experience for our travelers. We review each country to assess any border restrictions, and confirm flights are operating between the U.S. and that destination. We are continuously communicating with our suppliers to review and uphold our safety protocols and safe travel standards, and are working with our local staff to thoroughly understand the environment of our destinations before we travel there. It’s important to us that we are providing our travelers with immersive, cultural experiences, so we also carefully assess whether points of interest are open to travelers and whether new policies and social distancing standards will inhibit a traveler’s experience.

Do you have additional questions that weren’t answered above?

Click on the “View more FAQs” button to find additional information about travel with Go Ahead.

View more FAQs