logo
1-800-590-1161ContactEarn free travel
logo1-800-590-1161
Home
Rebooking policies

A commitment to
our travelers

Waived change fees & rebooking options for those with travel plans affected by the coronavirus (COVID-19)

Our adjusted no-fee rebooking policies are now in place for travelers impacted by tour postponement through December 15, 2020 due to the coronavirus, so you can select the option that works best for you. We appreciate your flexibility as we navigate these unexpected circumstances together. Putting travel dreams on hold is never easy, and we’re committed to helping you get back out there when the time is right.

Here for you today and tomorrow

For 55 years, we’ve weathered global political events, financial crises, and natural disasters as an EF Education First family. Though travel feels uncertain right now, we look forward to working together to ensure that seeing the world remains a possibility.

Travelers whose tours have been postponed due to the coronavirus (through December 15, 2020) have three options

Rebook today

Recommended for those who want to make travel plans now†

  • 100% of your payment carries over, including your deposit and money toward insurance, flights, excursions, and any tour extension
  • Get up to $300 off a new 2020 or 2021 tour
  • Join any tour departing in 2020, 2021, or 2022

Call us at 1-800-590-1161 to rebook your tour.

Receive a voucher to rebook later

Recommended for those who’d prefer time to decide on future travel plans‡

  • 100% of your payment carries over, including your deposit and money toward insurance, flights, excursions, and any tour extension
  • Your Future Travel Voucher can be applied to any new booking
  • Take a full year to decide where and when to travel next
  • Join any tour departing in 2020, 2021, or 2022
  • Fully transferrable to another traveler or another EF experience

Read more about vouchers here and call 1-800-590-1161 to receive yours.

Or accept a refund, less the cancellation fee

Should you choose not to rebook, you'll receive a cash refund, less the cancellation fee and non-refundable travel protection payment for your tour. The cancellation fee varies based on your tour type and the proximity to its departure date.


Call us at 1-800-590-1161 to cancel your tour.

If I cancel my tour, why is there a cancellation fee?

Your experience with EF Go Ahead Tours begins the moment you reserve your tour. As part of your group travel package, we secure suppliers for the hotels, transportation, entrances, local guides, and flights months, if not years, in advance.

For this reason, our cancellation policy is designed to take into consideration the investments we make in your trip long before it departs. Please call 1-800-590-1161 to speak with us about what the cancellation fee for your tour is.

We are, of course, currently in an unprecedented situation that is affecting everyone across the globe. We’ve made adjustments to our standard policies to provide expanded options to our travelers during this time. While we aren’t able to offer a full cash refund, our Future Travel Voucher offers travelers the full value of what they’ve paid, along with the ability to rebook on a Go Ahead Tour or with any EF product.

What if I want to cancel and I have AnyReason Protection?

If you purchased AnyReason Protection for your tour, you will receive a Future Travel Voucher for the amount of your cancellation fees and will be refunded the remaining balance of what you paid, less the cost of your travel protection package.

Please call 1-800-590-1161 to speak with us about what the cancellation fee for your tour is.

More about our vouchers

Think of a Future Travel Voucher as your ticket to the world with EF Education First. Here are some more details about what it is and how you can use it. 

Value = Full amount paid

Everything you put toward your EF Go Ahead Tour is included in the value of your voucher. This includes 100% of your deposit, insurance, flights, and customization options like excursions or the extension.

Travel when you're ready

You’ll have a full year to decide how you’ll apply your Future Travel Voucher. It just needs to be used toward a new booking within one year, but you can travel with us anytime beyond that in 2021 or even 2022.

Shareable (if you want to)

Future Travel Vouchers can be given or transferred to anyone you know, whether that's a family member, friend, neighbor, or coworker.

Flexible across EF

While we'd love to have you join us on an upcoming EF Go Ahead Tour, you can also redeem your Future Travel Voucher for another EF experience.

How do I receive my voucher?

Give us a call at 1-800-590-1161 and we’ll issue your Future Travel Voucher, as well as answer any questions you have about it.

What can I redeem my voucher for?

In addition to a future trip with EF Go Ahead Tours, you can join any of the following EF programs using your Future Travel Voucher.

EF Educational Tours
For: Middle school students, high school students, graduating high school seniors, parents, and educators
Call 1-800-665-5364 to enroll or learn more here

EF Ultimate Break
For: Graduating high school seniors, college students, and 18- to 29-year-olds
Call 1-800-766-2645 to enroll or learn more here

EF Gap Year
For: High school students, graduating high school seniors, and college students
Call 1-800-726-9746 to enroll or learn more here

EF Language School
For: High school students, graduating high school seniors, college students, parents, and educators
Call 1-800-992-1892 to enroll or learn more here

EF College Study Tours
For: Graduating high school seniors, college students, parents, and educators
Call 1-877-485-4184 to enroll or learn more here

EF Explore America
For: Middle school students, high school students, parents, and educators
Call 1-888-333-9756 to enroll or learn more here

How long is my voucher valid for?

You have a full year from the date of issue to use your Future Travel Voucher toward any new booking. You don’t have to travel within a year—you can plan a trip for 2020, 2021, or even 2022.


EF Education First was founded in 1965 and for more than half a century, we have weathered global political events, financial crises, and natural disasters. While the scale of the coronavirus is unique, the diversity of our organization with over 650 schools and offices operating in 50 countries across the globe provides stability in uncertain times, like the moment we are in now. We look forward to once again helping people live out their dreams of exploring the world on guided tours in 2020, 2021, 2022, and beyond.

You decide when to travel. We hope to do it together.

Talk to a travel expert today.

Call 1-800-590-1161

†Customers rebooking from a tour postponed due to COVID-19 (scheduled to depart between March 15, 2020 and December 15, 2020) will see a credit on their account in the amount of EF Go Ahead Tour’s standard cancellation/rebooking fees to allow for rebookings free of charge. Any rebooked tours that are subsequently cancelled will be subject to the original tour’s cancellation fees; see www.goaheadtours.com/terms for more information.

‡EF Go Ahead Tours Future Travel Vouchers issued for tours postponed due to COVID-19 (scheduled to depart between March 15, 2020 and December 15, 2020) are valid for redemption within 1 year of the date of issue and can be used on any future EF Go Ahead tour through September 30, 2022. Vouchers may also be used for travel with other EF travel divisions and are transferrable to friends or family members. Vouchers must be used for a new reservation, and are not redeemable for cash. New reservations made with Future Travel Vouchers are subject to current Terms & Conditions; please see www.goaheadtours.com/terms for more information.