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COVID On Tour Support Center

COVID On Tour Support Center

We’re here to support you

If you’re visiting this page, it’s likely that you’ve tested positive for COVID on tour. Rest assured, you're supported by the EF COVID Care Promise.

You can expect to be in isolation for at least 5 days. We'll work with you to understand your local isolation requirement and help make arrangements for your safe return home. Hotel nights and meals for the duration of your required stay are on us.

Frequently asked questions

This is an unexpected change of plans, so questions are bound to come up. The information compiled here is a resource with answers available to you online, at any time. You’ll discuss your situation in detail during your first call with our team, which should happen within 24 hours after testing positive.

Testing positive on tour

I just told my Tour Director about my positive test. Now what?

We're sorry about this disruption to your tour. We're here to support you as you follow your local isolation requirement. You’re supported by the EF COVID Care Promise. That means we’ll cover your hotel nights and meals for the duration of your required quarantine, we’ll reschedule your flight home if we booked it, and we’ll arrange for any necessary translation services with healthcare providers and other officials. All at no extra cost to you. Expect to hear from our team within 24 hours of a positive test about next steps.

When will I be able to exit isolation and return home?

Expect to be in isolation for at least 5 days. You'll need to comply with local isolation protocol, home country entry requirements, and airline/transit requirements to return home. Our team will inform you of your local isolation requirement during your first call.

  • If the country you’re in does not have a test-out requirement, you can plan to fly home the day after your isolation period ends.
  • If the country you’re in requires a negative test to exit isolation, the duration of your stay will depend on your test results. You may end up staying between 5–21 days.
Can I rejoin the tour after my isolation ends?

This depends on the local isolation protocol and when you initially tested positive. Our team will inform you of your local isolation requirement during your first call.

Expect to be in isolation for at least 5 days. If local guidelines require a longer isolation period, you’ll need to comply. When your required isolation period ends, you can rejoin the tour if you have a negative test. You must wear a mask when on the bus and with the group through day 10.

Will I get reimbursed for the days on tour that I'm missing?

If 50% or more of your time on the main tour is missed, you'll receive a Future Travel Voucher for 100% of the land-only tour. If less than 50% of your time on the main tour is missed, you'll receive a Future Travel Voucher prorated for the number of days missed.

I'm traveling with a companion. What happens to them now?

If your travel companion also tested positive, they will receive the same COVID Care Promise benefits and follow the same local isolation protocol as you.

If your travel companion has tested negative, they can continue on tour as planned. They’ll be responsible for any costs if they opt to stay behind.

What should I do about my return flight?

Your return flight date depends on your local isolation requirement.

If you've booked an airfare package with us as part of your tour, we've got you covered. We’ll work with you directly to arrange your flight home.

If you reserved your own airfare for tour, please work directly with your airline to change your flights once you've spoken with our team about your isolation requirement.

Lodging & meals during isolation

Where will I stay?

We've got you covered. Our team will arrange hotel nights for the duration of your required isolation period. We'll do our best to extend your stay in your current hotel room if there's availability. If not, rest assured you'll be relocated to a comfortable new hotel nearby.

What should I do about meals?

Breakfast, lunch, and dinner are on us. When we make your hotel arrangements, we include meals through room service whenever possible.  

Sometimes, we’re unable to arrange all meals. In those instances, we recommend using contactless delivery services like Grubhub, UberEats, and WOLT. Save all your receipts so we can reimburse you ($35 per person per day) after you’ve returned home.

Can I leave my hotel room?

Be prepared to stay in your hotel room for the duration of your isolation in order to protect yourself and those around you.

What if I need to do laundry?

Call your hotel's front desk for assistance with this. Be sure to save your receipts so we can reimburse you ($40 per person) after you've returned home.

What if I need medical care?

We can help arrange for transportation to a doctor or local hospital, as well as provide communication support. Any medical expenses will be your responsibility and we recommend that you check with your existing health insurance plan about coverage for these costs.

What should I do if I need food and other supplies?

We recommend using contactless delivery services like Grubhub, UberEats, and WOLT. Save all your receipts in case your purchases qualify for reimbursement after you’ve returned home.

Can I visit with other travelers at the hotel?

Be prepared to stay in your hotel room for the duration of your isolation in order to protect yourself and those around you. If the travel companion you’re sharing a room with on tour also tested positive, you may be able to isolate together.

How should I pass the time?

While you’re in isolation, you may be looking for ways to spend your time. Our team has a few ideas for activities you can do online, without leaving your hotel room:

Support policy

What's provided for me with the COVID Care Promise?

The EF COVID Care Promise is provided to all travelers. If a traveler is either diagnosed with COVID-19 while on tour or required to quarantine on account of COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the traveler throughout the duration of any on-tour hospitalization and/or quarantine period:

  • Lodging and meals
  • EF representatives available to support the traveler and to coordinate with local authorities on their behalf where necessary
  • Assistance connecting with local health care providers
  • Translation services
  • Communication between the traveler and the traveler’s family back home
  • EF arranged flights home, once cleared to return, for travelers who purchased the EF Go Ahead Tours airfare package

Please note: Travelers are responsible for their own medical expenses. We recommend that you contact your health insurance plan provider directly about your situation.

What's not provided by the COVID Care Promise?

You’ll be responsible for anything not mentioned as an inclusion by our team and in the answer to “What’s provided for me with the COVID Care Promise?”. Some examples include:

  • Wifi in the hotel if not included in the room
  • International roaming charges or calls made from the hotel landline
  • Alcohol (beer, wine, and spirits)
  • On-demand movies/TV in hotel room
  • Any other items delivered to hotel while in quarantine
  • Medical costs
How will I be contacted with updates?

You may be contacted by phone or email. On your first call with our team, we'll talk through a communication plan that works for you so let us know your preferences.

We’ve got your back as you navigate this change in plans.