We're sorry about this disruption to your tour. We're here to support you as you follow your local isolation requirement. You’re supported by the EF COVID Care Promise. That means we’ll cover your hotel nights and meals for the duration of your required quarantine, we’ll reschedule your flight home if we booked it, and we’ll arrange for any necessary translation services with healthcare providers and other officials. All at no extra cost to you. Expect to hear from our team within 24 hours of a positive test about next steps.

Expect to be in isolation for at least 5 days. You'll need to comply with local isolation protocol, home country entry requirements, and airline/transit requirements to return home. Our team will inform you of your local isolation requirement during your first call.

• If the country you’re in does not have a test-out requirement, you can plan to fly home the day after your isolation period ends.
• If the country you’re in requires a negative test to exit isolation, the duration of your stay will depend on your test results. You may end up staying between 5–21 days.

This depends on the local isolation protocol and when you initially tested positive. Our team will inform you of your local isolation requirement during your first call.

Expect to be in isolation for at least 5 days. If local guidelines require a longer isolation period, you’ll need to comply. When your required isolation period ends, you can rejoin the tour if you have a negative test. You must wear a mask when on the bus and with the group through day 10.

If 50% or more of your time on the main tour is missed, you'll receive a Future Travel Voucher for 100% of the land-only tour. If less than 50% of your time on the main tour is missed, you'll receive a Future Travel Voucher prorated for the number of days missed.

If your travel companion also tested positive, they will receive the same COVID Care Promise benefits and follow the same local isolation protocol as you.

If your travel companion has tested negative, they can continue on tour as planned. They’ll be responsible for any costs if they opt to stay behind.

Your return flight date depends on your local isolation requirement.

If you've booked an airfare package with us as part of your tour, we've got you covered. We’ll work with you directly to arrange your flight home.

If you reserved your own airfare for tour, please work directly with your airline to change your flights once you've spoken with our team about your isolation requirement.

We've got you covered. Our team will arrange hotel nights for the duration of your required isolation period. We'll do our best to extend your stay in your current hotel room if there's availability. If not, rest assured you'll be relocated to a comfortable new hotel nearby.

Breakfast, lunch, and dinner are on us. When we make your hotel arrangements, we include meals through room service whenever possible.  

Sometimes, we’re unable to arrange all meals. In those instances, we recommend using contactless delivery services like Grubhub, UberEats, and WOLT. Save all your receipts so we can reimburse you ($35 per person per day) after you’ve returned home.

Be prepared to stay in your hotel room for the duration of your isolation in order to protect yourself and those around you.

Call your hotel's front desk for assistance with this. Be sure to save your receipts so we can reimburse you ($40 per person) after you've returned home.

We can help arrange for transportation to a doctor or local hospital, as well as provide communication support. Any medical expenses will be your responsibility and we recommend that you check with your existing health insurance plan about coverage for these costs.

We recommend using contactless delivery services like Grubhub, UberEats, and WOLT. Save all your receipts in case your purchases qualify for reimbursement after you’ve returned home.

Be prepared to stay in your hotel room for the duration of your isolation in order to protect yourself and those around you. If the travel companion you’re sharing a room with on tour also tested positive, you may be able to isolate together.

While you’re in isolation, you may be looking for ways to spend your time. Our team has a few ideas for activities you can do online, without leaving your hotel room:

• 11 travel movies and shows to stream at home
• Our team’s favorite travel book recommendations
• Get moving with these travel-inspired online workouts
• Our favorite museums to visit online right now

The EF COVID Care Promise is provided to all travelers. If a traveler is either diagnosed with COVID-19 while on tour or required to quarantine on account of COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the traveler throughout the duration of any on-tour hospitalization and/or quarantine period:

• Lodging and meals
• EF representatives available to support the traveler and to coordinate with local authorities on their behalf where necessary
• Assistance connecting with local health care providers
• Translation services
• Communication between the traveler and the traveler’s family back home
• EF arranged flights home, once cleared to return, for travelers who purchased the EF Go Ahead Tours airfare package

Please note: Travelers are responsible for their own medical expenses. We recommend that you contact your health insurance plan provider directly about your situation.

You’ll be responsible for anything not mentioned as an inclusion by our team and in the answer to “What’s provided for me with the COVID Care Promise?”. Some examples include:

• Wifi in the hotel if not included in the room
• International roaming charges or calls made from the hotel landline
• Alcohol (beer, wine, and spirits)
• On-demand movies/TV in hotel room
• Any other items delivered to hotel while in quarantine
• Medical costs

You may be contacted by phone or email. On your first call with our team, we'll talk through a communication plan that works for you so let us know your preferences.