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Germany, Switzerland & Austria

14 days
These countries share a language, but their appeals are varied. Discover delightfully distinct style and substance in each destination, from the Gothic spires of Heidelberg to the Art Nouveau elegance of Vienna. Swiss mountains and the Bavarian forest, German beer and Austrian wine—this tantalizing trio of countries has something for everyone.

Let us handle the details

Expert Tour Director

      Local       cuisine

Handpicked hotels

Sightseeing with local guides

Private transportation

Personalized flight options

Maximum tour group size: 35 travelers

Tour pace: You will walk for about 2 hours daily across moderately uneven terrain, including paved roads and cobblestone streets, with few hills or stairs.

 Celebrate Oktoberfest on a special fall departure of this tour.  

See itinerary

Let us handle the details

Expert Tour Director

      Local       cuisine

Handpicked hotels

Sightseeing with local guides

Private transportation

Personalized flight options

Your tour includes

  • 12 nights in handpicked hotels

  • Breakfast daily, 6 three-course dinners with beer or wine

  • Multilingual Tour Director

  • Private deluxe motor coach

  • Guided sightseeing and select entrance fees

Overnight Flight 1 night

Day 1: Travel day

Board your overnight flight to Frankfurt today.

Heidelberg Region 2 nights Hotel info

Day 2: Arrival in the Heidelberg Region via Frankfurt

  Included meals: Dinner

Welcome to Germany! After arriving in Frankfurt, transfer to the Heidelberg Region to meet your fellow travelers at tonight’s welcome dinner.

Day 3: Sightseeing tour of Heidelberg

  Included meals: Breakfast

Immerse yourself in the romantic cityscapes and Baroque architecture of Heidelberg on a guided tour.

• Wander through Heidelberg’s elegant Market Square in the city’s Old Town

• Explore the grounds of Heidelberg University, the oldest university in Germany 

• Take a funicular ride to the city’s rose-colored hilltop castle for panoramic views of the Old Bridge and the Rhine River below

Enjoy a free afternoon in Heidelberg or add an excursion.

Optional Excursion - Castle & Gardens of Schwetzingen $39pp* Details

Travel to Schwetzingen Castle and its UNESCO-recognized gardens. A castle guide will lead you through the greenery. Spanning 178 acres, the spacious and ornate gardens welcome hundreds of thousands of visitors each year, and feature a unique combination of French and English landscaping styles. As you embark on your guided exploration of the exquisitely maintained gardens, you’ll learn what daily life in the castle was like. Before leaving, enjoy some free time to explore the castle grounds on your own. Please note: The castle gardens are closed from October 14 through March 25.

Save $10 when you book this excursion up to 3 days before your tour departs. (On-tour price: $49)

Lucerne 2 nights Hotel info

Day 4: Lucerne via Rhine Falls & the Black Forest

  Included meals: Breakfast, Dinner

On the way to Switzerland, journey to thundering Rhine Falls and through the Black Forest, the setting for many of the Grimm Brothers’ famous fairytales. Later, continue on to Lucerne.

Day 5: Sightseeing tour of Lucerne

  Included meals: Breakfast

Get an up-close look at Lucerne, Switzerland’s idyllic Alpine town, on a guided sightseeing tour. 

• Pass hand-painted facades along the cobbled streets of the Old Town

• View the Lion Monument, a tribute to the Swiss Guards who sacrificed their lives in Paris during the French Revolution

• See the Jesuit Church, the first large Baroque building of its kind to be built in Switzerland north of the Alps

Enjoy a free afternoon in Lucerne or add an excursion.

Optional Excursion - Mount Pilatus $115pp* Details

This scenic excursion begins with a cruise on Lake Lucerne. After docking, ascend 7,000-foot Mount Pilatus on the world’s steepest cogwheel railway. Legend holds that the mountain was named for Pontius Pilate, blown here by the devil after the Crucifixion. From the peak, the views of the Alps are stunning; on a clear day, you can see for 200 miles. Toward the end of your trip, you’ll return to the base of the mountain via gondola. Please note: The cruise and cogwheel railway only run from mid-May through October. During the winter months, this excursion includes the cable car ride only. If the cogwheel railway is unavailable, you’ll enjoy lunch on the mountain.

Save $10 when you book this excursion up to 3 days before your tour departs. (On-tour price: $125)

Innsbruck 1 night Hotel info

Day 6: Innsbruck via Liechtenstein

  Included meals: Breakfast, Dinner

Travel into Liechtenstein, a tiny Alpine principality dating back to the Holy Roman Empire. Then, continue on toward the wintertime wonderland of Innsbruck, where you’ll enjoy a guided walking tour.

• Visit Liechtenstein’s capital, Vaduz, and pass the royal family’s hilltop castle, still in use as a royal residence

• Arrive in Innsbruck, site of two winter Olympic Games

• See the famed Golden Roof and the City Tower in Innsbruck’s historic Old Town

• Pass the Hofburg, a former Hapsburg Imperial Palace, and walk into its cobblestoned courtyard

• Enter the Baroque Cathedral of St. James

Munich 2 nights Hotel info

Day 7: Munich via Neuschwanstein

  Included meals: Breakfast, Dinner

Travel through the mountains of Bavaria en route to Munich, Germany. Along the way, stop for a guided tour of Neuschwanstein, the fairy-tale retreat of “Mad” King Ludwig II.

• Step inside Neuschwanstein Castle

• Take time to explore its stalactite grotto, artifacts and murals

Day 8: Sightseeing tour of Munich

  Included meals: Breakfast

Get to know the Bavarian capital on a guided tour. 

• Travel past the Englischer Garten and fashionable Schwabing district 

• Enter the Nymphenburg Palace, the Baroque home to past Bavarian royalty

• Walk from Odeonsplatz through the Hofgarten to view the Residenz, once home to the Wittelsbach dukes of Bavaria

• Explore Marienplatz, Munich’s medieval heart, and see the famed Glockenspiel

Enjoy a free afternoon in Munich or add an excursion.

Optional Excursion - Dachau $25pp* Details

Once a typical German town, Dachau served as the first Nazi concentration camp during World War II. Visit this somber site, which has since been transformed into a Holocaust memorial museum that serves as a testament to the strength of the human spirit. Listen to an audio guide while you view Dachau’s poignant exhibits and the memorials to the victims.

Save $10 when you book this excursion up to 3 days before your tour departs. (On-tour price: $35)

Salzburg 2 nights Hotel info

Day 9: Sightseeing tour of Salzburg

  Included meals: Breakfast, Dinner

Head to Salzburg, Austria, a city famed for its churches and musical history. There, a local guide leads you on a walking tour of the Old Town.

• View the University of Salzburg and the churchyard of St. Peter

• See the Kapitelplatz, Residenzplatz and Alter Markt, in the city’s Old Town

• Enter the 17th-century Salzburg Cathedral, built in the Baroque style

• Pass through scenery from the beloved film The Sound of Music

• Take the funicular to the hilltop Hohensalzburg Fortress, one of Europe’s largest medieval castles

Day 10: Free day in Salzburg

  Included meals: Breakfast

Enjoy a full free day in Salzburg or add excursions.

Optional Excursion - Eagle's Nest & Salt Mines $105pp* Details

Drive through the Bavarian Alps to the mountain village of Berchtesgaden, where you’ll tour the 450-year-old salt mines that brought wealth to Bavaria and Salzburg. Take an underground boat ride on Mirror Lake before enjoying free time for lunch. Continue to Obersalzberg, where a scenic bus ride along steep gorges offers beautiful views of the snow-capped Alps. Enter the Dokumentation Obersalzberg, a museum with an exhibition on the history of Nazi dictatorship. Then, take a gilded elevator up to the Eagle’s Nest, an Alpine retreat built for Adolf Hitler’s 50th birthday. On your way back down, stop at a distillery to sample a liqueur made from Alpine flowers. Please note: The elevation of the Eagle’s Nest is approximately 5,500 feet, which may not be advisable for travelers with heart/lung problems or other altitude-related limitations. This excursion is seasonal and runs from mid-May through late October.

Save $10 when you book this excursion up to 3 days before your tour departs. (On-tour price: $115)

Optional Excursion - Mozart Concert & Dinner $109pp* Details

Step inside the 1,200-year-old St. Peter Stiftskeller, located within St. Peter’s Abbey. Enjoy an evening of fine dining and music. Mozart composed over 600 works in his short life, and tonight, you’ll hear his masterpieces accompanied by opera singing as you sample local delicacies.

Save $10 when you book this excursion up to 3 days before your tour departs. (On-tour price: $119)

Vienna 3 nights Hotel info

Day 11: Vienna via Melk Abbey

  Included meals: Breakfast, Dinner

Stop in Melk for a guided tour of the town’s Baroque abbey, then continue your drive through the Austrian countryside to Vienna.

Day 12: Sightseeing tour of Vienna

  Included meals: Breakfast

Get transported back to the Age of Empires on a guided tour of Vienna. 

• Visit Schönbrunn Palace, the Rococo Hapsburg home with impressive gardens

• Travel down the Ringstrasse to the Parliament building and the Vienna State Opera 

• See the grand Hofburg Palace, the Hapsburg’s preferred winter residence

Enjoy a free evening in Vienna or add an excursion.

Optional Excursion - Traditional Viennese Heurigen Evening $99pp* Details

After a brief drive, your first stop is Vienna’s Prater Ferris Wheel. Take a breezy ride to the top, which offers a one-of-a-kind view of the city. Next, continue to the picturesque village of Grinzing. At a local restaurant, you’ll indulge in a festive night of music, food and entertainment. Dinner will feature dishes typical of traditional Austrian Heurigens, or wine taverns. During your meal, you’ll have the chance to try some of the tavern’s own locally made wine—the perfect addition to your cozy Old-World setting.

Save $10 when you book this excursion up to 3 days before your tour departs. (On-tour price: $109)

Day 13: Free day in Vienna

  Included meals: Breakfast

Enjoy a free day in Vienna or add an excursion.

Optional Excursion - Danube River Cruise & Bratislava $99pp* Details

Cruise down the Danube from Vienna to Bratislava in a high-speed boat, passing through scenic Donau-Auen National Park along the way. In Bratislava, follow a local guide through the charming Old Town to see the well-preserved city center and pass by the regal castle. Stop at the neoclassical Primate’s Palace, the seat of the mayor of Bratislava, to enter the historic Hall of Mirrors. Then, enjoy free time in the city for lunch and exploration before driving back to Vienna. Please note: This excursion is seasonal and runs from April to October.

Save $10 when you book this excursion up to 3 days before your tour departs. (On-tour price: $109)

Day 14: Departure

  Included meals: Breakfast (excluding early morning departures)

Transfer to the airport for your flight home or continue on to Budapest.

Add Budapest Starting from $349 pp

Please note: Extension is not available on all departure dates.

Truly a tale of two cities, Budapest is a merger of Buda and Pest, two towns separated by the river Danube. Now known as the Pearl of the Danube, Budapest is a peaceful yet progressive metropolis, offering plenty of shopping, as well as specialty Hungarian foods and wines.

Budapest 2 nights Hotel info

Day 14: Sightseeing tour of Budapest

  Included meals: Breakfast

Travel to Budapest today, then discover the major landmarks of both sides of the city—Buda and Pest—with a local guide.

• Trace this nation’s stormy history at Heroes Square

• Tour the lavishly decorated interior of the Hungarian Parliament building

• Cross the Danube and ascend Castle Hill

• Take in the breathtaking views from Fisherman’s Bastion

• Visit the medieval Matthias Church, once the site of Hapsburg coronations

Day 15: Free day in Budapest

  Included meals: Breakfast

Spend a full free day in Budapest or add an excursion.

Optional Excursion - Budapest: A Walk Behind the Iron Curtain $69pp* Details

Budapest: A Walk Behind the Iron Curtain

Discover the turbulent, tragic and heroic history of the communist period in Budapest on today’s excursion. Your guided sightseeing tour passes the Parliament building, which was the starting place of the 1956 Hungarian Revolution and still shows signs of damage from the Soviet invasion. Visit the nearby statue of Imre Nagy, Hungary’s Prime Minister during the revolution, who is an enduring symbol of freedom. Liberty Square is just a stroll away, home to the U.S. Embassy, a statue of Ronald Reagan and the only remaining monument to communist troops. From St. Stephen’s Basilica, take the historic Metro Line 1 up the iconic Andrassy Ave. Stop for an included coffee and piece of cake amidst the Neo-Renaissance splendor of Book Café, the regular meeting place of the intelligentsia during the Soviet occupation. End the day at the House of Terror, where you will take a guided tour through this chilling museum and view the moving monument to the victims of communism and fascism in Hungary.

Save $10 when you book this excursion up to 3 days before your tour departs. (On-tour price: $79)

Day 16: Departure

  Included meals: Breakfast (excluding early morning departures)

Transfer to the airport for your flight home.

How's the weather?

  • Heidelberg, Germany
  • Lucerne, Switzerland
  • Innsbruck, Austria
  • Munich, Germany
  • Salzburg, Austria
  • Vienna, Austria
Temperature Precipitation
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  • MAR
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Passport & Visa

This itinerary includes the following countries: Austria, Switzerland, Germany, the principality of Liechtenstein (on transfer), and Hungary (on extension). In order to enter these countries, U.S. and Canadian citizens need a valid passport. The expiration date must extend at least six months beyond the date of your return home. No visa is required for U.S. or Canadian citizens. If you are not a U.S. or Canadian citizen, you must contact each country’s consulate for your specific entry requirements.

Health

There are no major health risks associated with traveling on this tour. Be aware of high-altitude conditions in the region. The elevation of Mount Pilatus is 7,000 feet. Be sure to check with your health care provider for the latest updates and overseas travel requirements.

Transportation / Walking on tour

Round-trip flights arrive in Frankfurt and depart from Vienna (or Budapest on the extension). Included transportation on your tour is by private motor coach. In your free time, you may wish to explore the main cities by public transportation. Munich’s transportation system (MVV) is topnotch, an all-inclusive combination of trams, buses, U-bahn (underground) and S-bahn (above ground). Purchase tickets from newspaper stands, vending machines or the drivers. Most of the major attractions lie within the inner-city blue zone. Vienna has one of Europe’s most efficient transportation systems. You can purchase tickets in singles or in bulk for S-bahn, U-bahn, tram and bus lines. The waiting time for trains and subways is usually no more than five to 10 minutes.

Clothing & Packing Tips

To ensure you’re comfortable while out exploring, we recommend packing lightweight, loose-fitting clothing that can be easily layered. For sightseeing, we suggest bringing a sturdy pair of walking shoes or sneakers, as well as a lightweight sports jacket or rainwear. If you’re planning a visit to a high-end restaurant or performance, you may also want to bring dressier attire. Also, please remember that it’s preferable to avoid showing bare legs or shoulders during visits to churches or other religious sites (entrance may be denied on this basis).

Baggage Allowance

Airlines have varying weight restrictions on luggage. Some airlines may impose additional charges if you choose to check any baggage. Please contact your airline or refer to its website for detailed information regarding your airline’s checked baggage policies. Bear in mind that your luggage will probably weigh more on your return trip due to souvenir shopping. We allow only one suitcase per person. One carry-on bag is also permitted, provided that it does not exceed 45 inches (length + width + height). There may be times when you will have to handle your own bags, and you’ll find that lightweight luggage provides a distinct advantage. Make sure you label your baggage and carry valuables, medication and documents in your carry-on luggage.

Cuisine

In Austria, thick soups of paprika and onion, veal, beef and venison with cranberries are popular, as is the renowned Wiener Schnitzel. Fish-lovers will find wild trout, roast carp and crayfish. Desserts are perhaps the most memorable including: strudels made with all kinds of fruit and nuts, soufflés and elegant chocolate cakes such as the world-famous Sachertorte. Swiss food, influenced by surrounding countries, is varied and sophisticated. The most famous local dish is fondue, made from molten cheese, flavored with wine, garlic and liquor, into which pieces of skewered bread are dipped. Raclette is another delicious cooked cheese dish, served with roasted or boiled potatoes, air-dried beef and pickled onions. Sausages, breaded veal fillets and freshwater fish are also popular. Swiss dairy products are among the world’s finest, and full-cream milk is the essential ingredient for the exceptionally good chocolate produced here. German food is hearty and substantial. Among the specialties are dumpling stews and sauerkraut cabbage, tasty thick sausages and smoked cheeses, dark breads and chocolate cakes. Bavaria produces some of the world’s purest beers, while white German wines are exceptionally good.

Currency

The euro (in Austria and Germany), the Swiss franc and the Hungarian forint (on the extension) are the currencies you’ll be using on your tour. Better rates of exchange are usually available in your destination countries, although it’s worth ordering some currency from your local bank to use when you first arrive. We advise that you take credit cards, ATM/bank cards and traveler’s checks, which can be exchanged for cash at local banks, as needed. We suggest informing your bank and credit card company of your travel plans, so they don’t confuse your international purchases for fraudulent charges.

Tipping

At the conclusion of your tour, it’s customary to offer your Tour Director and driver a gratuity. We recommend tipping in your tour country’s currency the equivalent of $3USD/CAD per day for your driver and $6USD/CAD to $9USD/CAD per day for your Tour Director. If applicable, we also recommend the equivalent of $1USD/CAD per local guide. Tips can only be paid in cash. Please keep current currency rates in mind when tipping.

See what our travelers say about this tour—all reviews are authentic and unedited.

Have you been on tour with us? Visit My Account to submit a review.

5 / 5

5 / 5

Tour Date: 7/19/2016

Number of Past Tours: 1

From: CA

Tour Director: 5 / 5

Tour Value: 5 / 5

Europe trip

great tour, nice places

1 / 9

3 / 5

3 / 5

Tour Date: 7/16/2016

Number of Past Tours: 2

From: IN

Tour Director: 5 / 5

Tour Value: 4 / 5

Disappointed with airline hassles

Recently we toured with GoAhead for our 3rd Tour. We really appreciated the attention to detail in our past tours with GoAhead. So, when we had issues with the airline on our return trip we contacted GoAhead with the concerns. Unfortunately, the matter was not resolved to our satisfaction. GoAhead stated that they do not control the airlines, which we understand, however the company should reflect good customer relations in all aspects of the tour. We utilize a tour company so that these details will be taken care of. We were placed on 'standby' for the flight back home. It was an extremely anxiety provoking ordeal. We will seriously need to consider other options for our next tour. Disappointed that GoAhead did not value our return business enough to provide a favorable resolution to our concerns.

 

Dear Richard, We regret that you experienced frustration with your return flight. We are glad a member of our Quality Control team was able to speak with your wife about this matter, as we understand how stressful it can be when flight plans are affected by changes made by the airline. While we share in your frustration about your flight issue, we are glad that you were ultimately able to board your flight as scheduled. While we do work with our partners in the airline industry to get our travelers to and from tour safely, they are their own complete entity and have their own policies for their customers. It is always our hope that our travelers journeys will be as seamless as possible, but unfortunately, flight changes or delays are a reality of air travel. Again, we regret that you experienced frustration with your return flight, but we are glad that you were able to board and return safely. Please don’t hesitate to reach out to us again with further questions on the matter. You can reach our Quality Control team at 1-800-597-0350.

Posted by Daniela, Director of Quality Control | August 19, 2016

5 / 5

5 / 5

Tour Date: 7/5/2016

Number of Past Tours: 2

From: OK

Tour Director: 5 / 5

Tour Value: 5 / 5

Middle European Tour

We absolutely loved this tour. The hotel rooms were good, though AC isn't always available in Europe. Our tour guide, Lala, was wonderful! We also thoroughly enjoyed the 'step-on' guides for the various locales. There was not a single excursion that we would not take again. We did the Sound of Music Tour, Nueschwanstein Castle, the Abbey at Meld, other castles and numerous cathedrals and basilicas. The Bratislava tour was also wonderful. Would recommend this tour to anyone who can walk a lot and tolerate the cobblestone streets.

 

Hi Loren! We’re glad to learn that you had a nice time on tour. We appreciate your feedback on your Tour Director, local guides, and excursions. We’re so pleased you would recommend this tour, and we thank you for sharing your experience. Let us know when you’re ready to hit the road again!

Posted by Daniela, Director of Quality Control | August 11, 2016

5 / 5

5 / 5

Tour Date: 6/28/2016

Number of Past Tours: 1

From: MS

Tour Director: 5 / 5

Tour Value: 5 / 5

Great trip!

We had a really great time on our trip and the tour director and bus driver were fantastic. We would recommend this trip to anyone, except there was a lot of walking and steps to and in castles and towns (that was the only down side).

4 / 5

4 / 5

Tour Date: 6/25/2016

Number of Past Tours: 3

From: FL

Tour Director: 3 / 5

Tour Value: 4 / 5

Beautiful countries. Mannheim could have been exchanged for a hotel in Heidelburg. Tour director seemed a bit tired/burned out.

Beautiful countries. Food okay, not great. Tour dire tour nice but very tired or even burned out.

 

Dear Patti, We regret to learn that you weren’t impressed by the food selections on tour. We will be sure to communicate this feedback to our Operations team. Regarding your Tour Director, we are also sorry to hear that you feel they were tired or burned out. We will speak with their supervisor about this matter. Thank you very much for your review.

Posted by Daniela, Director of Quality Control | July 18, 2016

5 / 5

5 / 5

Tour Date: 6/21/2016

Number of Past Tours: 1

From: FL

Tour Director: 5 / 5

Tour Value: 4 / 5

Terrific Tour

Our Germany, Switzerland, Austria tour was the best. Our tour director LaLa kept us on the go and safe, always making sure we were entertained and informed. From the airport pickup in Frankfurt to our departure home in Vienna, LaLa was always there to answer our every question and provide interesting facts about the various regions. The highlights of our tour were the Eagle's Nest visit high above the Alps with breath-taking scenery, the salt mine experience with thrills and chills underground, and the Sound of Music tour to the movie locations were spectacular! Castles, palaces, funiculars and cloud-covered mountains along with beautiful hotels and great food made for one of our best trips ever.

 

Hi Barbara! We’re so pleased to hear that your Tour Director was informative and helpful. We will be sure to share your feedback with her supervisor. The highlights of the tour you mentioned sound absolutely incredible, and we’re so glad you were able to experience them. Thank you for your wonderful review, and we hope to welcome you on tour again in the future.

Posted by Daniela, Director of Quality Control | July 08, 2016

5 / 5

5 / 5

Tour Date: 6/21/2016

Number of Past Tours: 1

From: FL

Tour Director: 5 / 5

Tour Value: 5 / 5

Great group, director and therefore tour

I want to say that I was not sure I wanted to take a tour. I was concerned that I would not have enough to do or everything would take longer because of a group. I was completely wrong. I don't think I could of had a better time. The tour director Lala was great. She was very knowledgeable about the area giving us all kinds of information and treats along the way. She was very clear about wake up/meeting times, provided maps, answered questions, had surprises and we never had to wait in a line for anything. The group was very friendly and I enjoyed sharing my vacation with fellow travelers over dinners and excursions. The bus driver was amazing and I learned I would not have wanted to drive or find parking. This was a vacation with the stress removed. I loved the way the tour was set up with included activities, extra excursions and free time to do your own ideas or rest. I have to say I was never without something I could be doing. I have to say if going in the summer (we did) don't believe the computer weather reports. It can be very hot and in Europe the air conditioning is lacking American standards. Be prepared. The food is different from America but most of it was very good and we were never anywhere we could not have gotten something else if needed. Lala even arranged for us non fish eaters to get chicken. Thanks Lala. Eat the strawberries and apricots they are fabulous in summer.

 

Hi Chris! We’re so glad you enjoyed your first tour experience. It’s great to know that your Tour Director did a good job of coordinating everything, as well as planning a few fun surprises along the way. We’re happy you didn’t feel any stress throughout your tour and that you could simply relax and take in your new surroundings. We appreciate your feedback on the itinerary and the balance between group activities and free time. You’re right that it’s good to be prepared for warm weather during June and that the food is somewhat different from what you can get in the U.S. Thank you for your great review, and we hope to welcome you on tour again!

Posted by Daniela, Director of Quality Control | July 13, 2016

4 / 5

4 / 5

Tour Date: 6/4/2016

Number of Past Tours: 2

From: MA

Tour Director: 5 / 5

Tour Value: 4 / 5

Great Tour Director

Tour Director was great. I think they should provide more warning about the amount of walking and very high number of stairs to climb - I would have done the tour anyway, but do to the fast pace, uneven cobblestones, I came back with a stress fracture in my foot. They also need to start the day earlier (not 8:30 or 9:00) to offset traffic and give people more time at some places. I kind of felt like I had to speed walk thru everything.

 

Dear April, We're delighted to learn that you enjoyed your Tour Director. However, we regret to hear that you returned home with a stress fracture in your foot. Europe's cobblestone streets are somewhat uneven and the region of the world you visited, in particular, is hilly due to it's Alpine topography. We are sorry you felt unprepared for this, and we will be sure to pass along your feedback to our Customer Relations team. We also regret to hear that you felt rushed during your tour. This itinerary does cover a lot of ground, and therefore, must maintain a certain pace in order to do so. However, we never want travelers to feel rushed, so we will be sure to notify our Product Development team of your experience. Thank you for your valuable feedback, and we look forward to welcoming you on your next tour.

Posted by Daniela, Director of Quality Control | June 24, 2016

5 / 5

5 / 5

Tour Date: 6/4/2016

Number of Past Tours: 1

From: CO

Tour Director: 5 / 5

Tour Value: 5 / 5

Fantastic Trip!

Our family had a wonderful vacation with Go Ahead, it was well organized and we saw much more than we could have seen on our own. In each city we had fantastic city tours, good hotels, and good food. There is not much to saw about what could have been improved. Our tour guide was experienced and was always making sure we were taken care of. We would certainly consider another Go Ahead tour in the future.

 

Hi Sonja! We're so glad you had a wonderful vacation with your family. We're happy to hear that you enjoyed the various aspects of the tour, such as the food, the accommodations, and the city tours. It's wonderful to know that your Tour Director made you feel cared for and enhanced your overall experience. Thank you for your review, and we hope to welcome you on another tour soon!

Posted by Daniela, Director of Quality Control | June 21, 2016

4 / 5

4 / 5

Tour Date: 6/4/2016

Number of Past Tours: 3

From: NC

Tour Director: 4 / 5

Tour Value: 4 / 5

Good, but needs some improvement

This was my third Go Ahead tour. I've had great experiences before and was so excited to visit these countries with Go Ahead's lead. The countries are beautiful, and overall, this was a great trip, but Go Ahead is slipping in terms of service and planning. A lot of the hotels were subpar. The one in Vienna was dirty, with one guest finding mold in the bathroom. The hallway smelt stale and dirty. The air condition didn't work in my room either. Most of the hotels were just ok, and often too far away from the city center, which I feel is a must when staying in a place for just a short time--sometimes over a mile walk to get to the city center. The best hotel was Castellani in Salzburg and the Grand Europe in Lucerne (even though no air condition in the later). The others were either horrible, or just ok. One of my biggest issues, is the included dinners. They are mostly in the hotels, which I have told Go Ahead reps many times, is unacceptable to me. I want to feel and taste the city as a local. This cannot be done at your hotel. I understand that a lot of places cannot accommodate large groups, but this can't be true of every city. Another thing, a lot of meals were similar or a complete repeat. The dinner we had in Innsbruck was the exact same meal as in Vienna (and again, the one in Vienna was blah). And we had the same dessert a couple of times. If you can't do better than this, then let us have the option to opt out of included meals so we can use that money elsewhere. The guides on the city tours were unimpressive. They use guides who are monotone and boring. Find some that are young and still fascinated with the city and the history, ones that share their passion with fervor and life. The worst guides were in Salzburg and Lucerne. The excursions are usually excellent. We loved the salt mines. It is a must! We had a blast. If you can only pick one, pick this one. I do wish we had more time up at the Eagles Nest though. I got so tired of swallowing my food whole and being rushed, even 30 minutes more would have made a huge difference. We also enjoyed Mt. Pilatus. The Mozart concert and dinner was ok. It was fun to get dressed up and the venue is gorgeous, but we arrived right before it started (although my tour guide loved to be super early for everything else), and we had to sit in the back. The singers interact with each other and it was hard to see and get involved. The food was very mediocre. Very unimpressive in that department. The castle gardens on day 3 was a waste. We didn't enjoy it at all. You don't go in the castle, you just tour the grounds and see some fountains and sculptures. Heidelberg is amazing and I wished we would have stayed in the city and saw more instead of doing this excursion. Those are they only ones we took. I've learned that if you book too much, you lose the chance to see the cities you paid to see. I enjoyed the stop at Rhine falls and the cuckoo clock place but we NEED another hour minimum in the cuckoo clock place. I barely had time to pick out a clock so we didn't have time to eat lunch, just got a piece of black forest cake (which was pretty awesome though). They tell you that you see Liechtenstein but this is just a bathroom stop (only here for 15 minutes). Neuschwanstein was great and the time here pretty fair. Budapest is a must. You are not even 3 hours away on your last stop, so do it. Our tour guide, Ildy, arranged for us to take a private dinner cruise along the Danube river at night. It was the best thing ever. More beautiful than the cruise we took in Paris. You must see the city this way. You will fall in love. The hotel was pretty good here too, and close to the city. We walked pretty far to the parliament and to see the metal shoes. I'm glad I did it. I feel I overpaid and didn't receive the same quality as I have in the past. It makes me wonder if I'm better off planning it on my own, but the best part of these tours are the people you meet. I had an amazing tour group and they made my time so much better. I will cherish the memories made on this tour and the pictures of the countries I saw. These countries are must sees.

 

Dear Katie, Thank you for your detailed review. We’re glad to hear that overall you enjoyed your tour. However, we regret that you feel it needs improvement. We appreciate your feedback regarding your hotels, and we are surprised to hear such feedback because our hotels in this region are normally rated well. We will be sure to consult with our Operations team and evaluate our properties. Regarding the included meals, we are sorry they fell short of your expectations. We do have several meals at the hotels for a few reasons. First, we understand that traveling can be exhausting, and our tours must maintain a certain pace in order to see and do everything in the itinerary. By having some of the meals at the hotels, travelers can leave the meal and head up to their room at their own leisure. Also, arranging for dinner at the hotels sometimes allows us more privacy and flexibility. In terms of privacy, it allows us to provide an environment more conducive to getting to know fellow group members – often quieter and more customized. As you mentioned in your review, we are also limited in terms of where we eat because many places cannot accommodate groups. Of course, this is not always the case, but we must also factor in location which can pose a logistical challenge, too. We will be sure to pass along your feedback regarding the meals to our Operations team, so that they may consider this moving forward. Regarding the local guides, we are surprised to hear they did not impress you. We consistently receive positive feedback about our guides through the written evaluations filled out on tour. We will be sure to pass this feedback along to their supervisor. Regarding the optionals, we’re glad you found them to be excellent. The salt mines certainly sound like a must-see! We appreciate your thoughts on the itinerary and will be sure to reevaluate some of the inclusions and timing per your suggestion. Regarding Liechtenstein, we state in our itinerary that you will pass through it, not stop to explore. The reason we do not stop to explore it is because we pass through it on our way to Innsbruck, the destination for the day/night. We regret if this was not clear. We are pleased to hear that your Tour Director was able to arrange for you to take a dinner cruise along the Danube River. What an incredible experience! We agree that this is a great way to see the city. We’re also glad you enjoyed your tour group and bonded with them throughout the trip. Again, we appreciate your feedback very much and we are sorry you feel underwhelmed by this experience. We will be sure to communicate all your feedback to our teams internally, and we hope you will travel with us again.

Posted by Daniela, Director of Quality Control | June 27, 2016

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