Highlights of England, Scotland & Ireland 12 days
85.4% of reviewers recommend this tourRead Reviews 
About This Experience
From glens and lochs all the way to London, explore the captivating emerald landscapes and cultural hubs that define Great Britain and Ireland. Journey from England’s cosmopolitan capital through the highlands of the Lake District to Edinburgh, whose city streets have been declared masterpieces of urban planning. Then, make your way to the Emerald Isle, where you’ll grab a pint (or a few) with Dubliners and make your way through the beyond-scenic Ring of Kerry and Cliffs of Moher.
Your Tour Includes
Round-trip airfare & transfers
10 nights in handpicked hotels
Breakfast daily, 4 three-course dinners with beer or wine
Multilingual Tour Director
Private deluxe motor coach
Select entrance fees
Why You'll Love It
London’s many world-class, free museums
The unmatched charm & wit of the Irish
Edinburgh’s unique Georgian architecture
Guinness tastes best in Dublin
The authentic local pub culture
Storybook-worthy emerald landscapes
Overnight Flight1 night
London2 nights - hotel info
Cheerio—welcome to the city of palaces, pubs and sprawling parks
Breakfast (in flight), Dinner
Touch down in London, England’s magnificent capital. After clearing customs and collecting your bags, look for the Hotel by Bus desk. They will be providing your transfer to your hotel. This afternoon is free to explore London on your own or relax in your hotel room. Meet your fellow travelers at a Welcome Dinner this evening.
To Buckingham and beyond, take to London’s streets like a local
Optional Excursion - Windsor Castle
An expert local guide leads this morning’s guided sightseeing tour of London. Highlights of the panoramic tour include views of Trafalgar Square, Westminster Abbey, Buckingham Palace, Hyde Park, the Big Ben clocktower, the Houses of Parliament, Piccadilly Circus and a stop outside St. James’s Palace, where you might glimpse the ceremonial Changing of the Guard (seasonal and weather dependent). After your sightseeing tour, join an optional afternoon excursion to Windsor Castle, the centuries-old retreat of Britain’s Royal Family.
Must be booked 20 days before departure
Windsor Castle $85* pp
Led by a Blue Badge Guide, you’ll travel to Windsor for a guided visit to the world’s largest and longest-inhabited castle. Founded by William the Conqueror in 1070, Windsor has been the British Royal Family’s preferred retreat for the past 900 years. Step inside the State Apartments and St. George’s Chapel (closed Sundays), where the Knights of the Garter ceremony takes place. View the exhibit of royal treasures on display within the castle. You’ll then have time to stroll through the town of Windsor and have a look at Eton College, a prestigious prep school attended by Princes William and Harry. Please note: Windsor Castle is occasionally closed when in use by the Royal Family; a visit to Henry VIII’s Hampton Court will be substituted when necessary.
Edinburgh2 nights - hotel info
Through rolling green countryside, past misty lochs, onward to Edinburgh
Leaving London this morning, you’ll journey by train through the English countryside to the lochs and hills of Scotland. As you approach the Scottish capital, you’ll pass under the dramatic Edinburgh castle; its foundation dates back to 850 B.C. After hotel check-in, the afternoon is free to uncover Edinburgh on your own. For a quick orientation of the city, begin at the Central Train Station, walk down Princes Street—lined with world-class shops—and then climb the hill to the Castle. Tonight, enjoy an included dinner.
Stroll the Royal Mile and stride through a masterpiece of urban planning
Optional Excursion - Abbotsford House & Melrose Abbey
Despite some changes to its landscape in the late 20th century, Edinburgh—much like Prague, Florence and Vienna—has managed to avoid the large-scale modernization that has transformed most major cities and has retained its medieval beauty. Dating as far back as 850 B.C., Edinburgh really gained prominence in the 11th century under the reign of David I, who founded the abbey at Holyrood. Today, an expert local guide leads a sightseeing tour from the elegant Georgian New Town to the Royal Mile (both are designated UNESCO World Heritage Sites). You’ll see Holyrood Palace, the quaint shops of the Mile and Edinburgh Castle, where you’ll see the Scottish crown jewels. This afternoon, you might wish to continue your exploration of Edinburgh on your own or join our optional Abbotsford House & Melrose Abbey excursion.
Abbotsford House & Melrose Abbey $69* pp
Travel through the Scottish Borders region to Abbotsford House, the 19th-century estate of Sir Walter Scott. The poet designed his home in the Romantic style to imitate the elaborate baronial estates of British aristocrats. Today it serves as a museum for the Scottish memorabilia and artifacts that Scott collected throughout his lifetime. The excursion then continues with a visit to the ruins of Melrose Abbey, one of the most impressive of the four Borders abbeys.
Cheshire1 night - hotel info
Discover the emerald green landscapes that inspired Wordsworth
Dove Cottage (seasonal)
This morning, travel through the emerald green landscapes of the Lakes District, whose meadows are dotted with grazing sheep. You’ll marvel at the district’s wild beauty as you encounter picturesque views of farmland, forests, fells (hills) and becks (brooks). Visit Dove Cottage, where Poet Laureate William Wordsworth lived for several years. Dinner is included this evening in Cheshire.
Dublin2 nights - hotel info
Cross the Irish Sea to the hometown of Joyce, Wilde and Yeats
Optional Excursion - Traditional Irish Evening
Travel through the untamed wilderness of Wales to Holyhead, where you’ll board a high-speed ferry across the Irish Sea. Disembark the ferry in Dublin, the cosmopolitan Irish capital city spanning the River Liffey. Upon arrival, transfer to your hotel for check-in. The afternoon is free to begin exploring Dublin. Tonight, opt for an evening of music and dance at our Traditional Irish Evening.
Traditional Irish Evening $99* pp
Enjoy this special evening of Irish food, music and live entertainment. Dinner will be served first, giving you a taste of traditional Irish dishes. You’ll then be treated to a live show of Irish music and dance. Join in the fun as you enjoy a merry and memorable night. Please note: The specific venue and day of the week for this optional may change due to availability.
From the Book of Kells to back of pubs, explore the heart of Dublin
St. Patrick's Cathedral, Trinity College
A professional local guide leads your comprehensive sightseeing tour of Dublin. First, drive past the River Liffey to Phoenix Park. The largest enclosed public park in Europe and twice the area of New York’s Central Park, the Phoenix’s grounds include the Arás an Uachtaráin (Presidential Residence) and Dublin Zoo. You’ll also see Temple Bar and Dublin Castle. Then visit St. Patrick’s Cathedral, founded by Ireland’s patron saint in the 5th century A.D., and Trinity College, where you can view the illuminated Book of Kells in the university’s library. Enjoy a free afternoon in Dublin.
County Kerry2 nights - hotel info
The Irish Gift of Gab is yours for the taking (brogue not included)
Today’s journey begins with a visit to Blarney Castle. This 15th-century fortress is known above all else for the legendary Blarney Stone, said to grant magical powers of eloquence to those who kiss it—which you can attempt by climbing the steep staircase to the top of the parapet and leaning out of the battlements. Continue on to County Kerry this evening.
Keep your camera ready as your make your way through the Ring of Kerry
Today’s included excursion takes you around the Ring of Kerry, a 112-mile coastal route that covers some of Ireland’s most spectacular scenery. Pass the pristine Lakes of Killarney and gaze across Dingle Bay to Dingle Peninsula. Stop in the town of Killarney and at Bog Village, where you may choose to tour the open-air museum and see the simple cabins in which locals lived during the Great Famine. This afternoon, enjoy unsurpassable views of the Skellig Islands. Then continue to the picturesque village of Sneem, the “Knot in the Ring,” where brightly painted cottages surround the cozy market green, before returning to your starting point in the Ring.
Limerick1 night - hotel info
Stand in awe as you gaze down from 390 feet above the deep blue sea
This morning, marvel at some of western Ireland’s most mesmerizing coastline and the striking Cliffs of Moher. Continue on to Limerick, where you can relive memories of the day during this evening’s Farewell Dinner.
Flight homefor a day
Extend Your Stay
Add London City Stay $259*
A city that loves to be explored, London beckons with world-class (and often free) museums and galleries, quirky shops, outstanding restaurants, royal pageantry, charming neighborhoods, and an unconquered heritage with more than 2,000 years of history.
Overnight Flight1 night - hotel info
London2 nights - hotel info
Today is free to explore (literally, check out all the free museums)
Optional Excursion - St. Paul's Cathedral & Westminster Abbey
Venture into the city today to immerse yourself in the infinite wonders of London. You might visit the British Museum to view its incredible collection of antiquities. For art, take in the exhibits at the National Gallery and the Tate Galleries. Alternatively, take part in our optional tour of St. Paul’s Cathedral & Westminster Abbey.
Must be booked 20 days before departure
St. Paul's Cathedral & Westminster Abbey $115* pp
Compare and constrast two of Britain's most famous churches, whose rich history provide an unparalleled look into the country's past. First, visit St. Paul’s Cathedral, the second largest church building in the United Kingdom and seat of the Bishop of London. The English-Baroque style cathedral is globally renowned for its magnificent dome and glittering mosaics. Continue on to Westminster Abbey, a Gothic church located near the Houses of Parliament. Since 1066, every royal coronation, with the exception of Edward V and Edward VIII, has taken place at Westminster Abbey. The abbey also serves as the burial ground for Charles Darwin and Sir Isaac Newton.
Passport & Visa
This tour includes the following countries: England, Scotland and Ireland. In order to enter these countries, U.S. and Canadian citizens need a valid passport. The expiration date must extend at least six months beyond the date of your return home. No visa is required for U.S. or Canadian citizens. If you are not a U.S. or Canadian citizen, you must contact each country’s consulate for your specific entry requirements.
There are no major health risks when traveling to England, Ireland and Scotland. It is always advisable to check with your doctor or health- care provider for the latest updates and overseas travel requirements.
For traditional English fare at a reasonable price, try a pub meal. Stilton cheese, steak and kidney pie, and Cumberland sausages are specialties. Sip afternoon tea with delicious finger sandwiches and scones at Harrods for the ultimate in English tradition. Modern-day London also boasts an array of ethnic restaurants unmatched by almost any other city in the world for its diversity. Popular options for the adventurous palate include Indian, Thai, Chinese, Indonesian, Greek and West African cuisine. Specialties of Scotland include kippers, smoked salmon, Scotch broth, venison, shortbread, oatcakes, and haggis (made of sheep innards). As in Ireland, sometimes the best (and least expensive) meals are found in pubs. Whisky is a favored local spirit, and Scottish ales are world-famous. Traditional Irish cooking is simple, relying heavily on meat-based dishes. Pubs serve up hearty lunches, and the traditional Irish stew, bacon and boiled cabbage are always popular choices. Soda bread is delicious and very filling, as are Irish cakes, such as scones and Barm Brack. The thick black beer known as Guinness is a national institution in its own right. In recent years, Dublin has seen something of a culinary revolution, and the city now boasts an impressive array of new restaurants offering exciting cuisine with continental Europe, Asian and Californian influences.
Transportation / Walking on tour
Round-trip flights arrive in London and depart from Shannon. Your transfer upon arrival in London is provided by Hotel by Bus transportation, and you can find them at a desk when you make your way through customs and baggage. Included transportation on tour is by train (from London to Edinburgh), by ferry (from Holyhead to Dublin) and by private motor coach. Dublin and Edinburgh are both best explored on foot, although buses and taxis are plentiful. In London, you can’t get around without using the legendary, 12-line “tube,” connecting all the districts and attractions. You might want to mix up travel on the tube with some walking and bus travel. It’s a lot more fun to explore London on the iconic double-decker buses.
Clothing & Packing Tips
To ensure you’re comfortable while out exploring, we recommend packing lightweight, loose-fitting clothing that can be easily layered. For sightseeing, we suggest bringing a sturdy pair of walking shoes or sneakers, as well as a lightweight sports jacket or rainwear. If you’re planning a visit to a high-end restaurant or performance, you may also want to bring dressier attire. Also, please remember that it’s preferable to avoid showing bare legs or shoulders during visits to churches or other religious sites (entrance may be denied on this basis).
Airlines have varying weight restrictions on luggage. Some airlines may impose additional charges if you choose to check any baggage. Please contact your airline or refer to its website for detailed information regarding your airline’s checked baggage policies. Bear in mind that your luggage will probably weigh more on your return trip due to souvenir shopping. We allow only one suitcase per person. One carry-on bag is also permitted, provided that it does not exceed 45 inches (length + width + height). There may be times when you will have to handle your own bags, and you’ll find that lightweight luggage provides a distinct advantage. Make sure you label your baggage and carry valuables, medication and documents in your carry-on luggage.
The British pound and euro (in Ireland) are the currencies you will use on your tour. Better rates of exchange are usually available in your destination countries, although it’s worth ordering some currency from your local bank to use when you first arrive. We advise that you take a combination of bank/ATM cards and credit cards, as needed. We suggest that you inform your bank and credit card company of your travel plans, so that they won’t confuse your international purchases for fraudulent charges.
At the conclusion of your tour, it’s customary to offer your Tour Director and driver a gratuity. We recommend tipping in your tour country’s currency, the equivalent of $3USD/CAD per person per day for your driver and $6USD/CAD to $9USD/CAD per person per day for your Tour Director. If applicable, we also recommend the equivalent of $2USD/CAD per local guide. Tips can only be paid in cash. Please keep current local currency exchange rates in mind when tipping.
85.4% of reviewers recommend this tourRead Reviews 
Great Tour Director
This was my third Go Ahead Tour and I have like all of them. I especially liked this one because it was a smaller group with a Tour Guide that was not only knowledgeable but caring, accommodating and fun to be around. Everyone loved him. We saw so much. I would highly recommend the extra two days in London the tour does not have enough time there and it gave us time to recover from the arrival flight. Tom was very good about setting up sides trips for people in our group like the sheep dog demonstration. the jaunty cars near Killarney and tee times for a few of our guys. It was time consuming for him but he did it happily with great enthusiasm. The smaller size of our group made our trip so nice. We got to know everyone and certainly bonded.
Best Tour Director ever!
I was very nervous about traveling abroad but Go Ahead Tours made everything so easy! And our tour director was amazing. Tom not only took care of us but he taught us, challenged us, and inspired us to get in touch with our creative side. Tom went above and beyond for all of us and I am so thankful to have had him as our tour director. The memories we've created will definitely last a life time... definitely planning another trip and requesting Tom. :-)
How to relax
This is not a tour full of excitement like Italy or Paris or China. It is a relaxing tour of observing nature and meeting very friendly people probably in pubs with music. If you have done the rest this is for you. Otherwise it is a lot of bus, train and plane riding to see natural beauty and good people.
Best Trip Ever!
I had no idea what to expect from this tour but was completely blown away by all of the time and care that is taken by the tour director to make our trip comfortable and pleasing. There was a lot crammed into this trip but was all very doable and we saw a lot. Our tour director Mansel was superb and had quite a bit of knowledge history and area wise. He was a lot of fun. If I take another tour regardless if domestic or international I will definitely go with go ahead tours!
Best Tour Director
Cornelius made this trip extra special. The way he explained the history of the different area was very interesting. He kept good track of all of the people on the tour. He sang song that were native to the area. He recited poetry of poets from areas that we visited. On our Anniversary he gave us a bottle of champagne. He was very award of all our needs. I would recommend Cornelius for any trip that I take that he is the tour director.
It was a wonderful trip. Very well-planned. Our tour director, Cornelius, was terrific! He was very witty, friendly and knowledgeable. He took good care of us. I would have liked to stay in a hotel longer than two nights at a time, but I know we had to be on the move in order to cover so much territory. The included breakfasts were very plentiful.
Birth of a British King
Our time in London was highlighted by the birth of Prince George Alexander Louis of Cambridge, someday to be King George VII. On our free time at the Tower of London the official 62 gun salute to the new royal happened, which was very exciting - especially for our 9-year old grandson. When our grandson is old and "baby" George becomes King, our grandson will think back to our Go Ahead tour. London was amazing, and overwhelming. Our nice hotel was located away from the center of the city, which was good in that it forced us to take the #26 bus or the underground. We arrived 3 days ahead of the tour start so we were somewhat adjusted when the tour started. Being early allowed us to take a boat tour on the Themes River, go to Sunday mass at St. Paul's Cathedral and walk about the central district. The extra tour of St. Paul's and Westminster Abbey was well wort the extra cost and our guide was fantastic. He was informative and fun. The overview tour of the city was informative and enjoyable (good guide). The tour of Windsor Castle also was worth the extra money (yet another good guide). I have to say that London Heathrow Airport was a nightmare, at least for us who have never been there. We transited through it twice and didn't like the experience either time.. The 4 hour train ride to Edinburgh was a pleasant change from plane and bus travel. We enjoyed seeing the English/Scottish countryside. Speaking of Edinburgh, this was our favorite city. Wish we had spent more time there and that Go Ahead had a tour of Scotland-Ireland. The hotel was well located; the tour of the old town was enjoyable (good guide). What a beautiful city. We will make another visit there I'm sure. The drive south to Wales was enjoyable, though long. The unexpected boat trip on a lake in the Lake District was a good addition set up by the tour director. The hotel we stayed in in Wales was the best of the trip. The village was quaint and the evening entertainment in the bar was lots of fun. Ireland lived up to our expectations. The hotel was centrally located, which was nice for walking and just seeing the sights, plus having a meal/beer in local pubs. We experienced some rain but it wasn't a problem. Be prepared for very narrow, windy roads and to being jostled about some in the bus. Finally, we had nonstop flights to/from home and London so we were relaxed when we arrived at our destinations. We paid for meals and stuff, and got cash, with credit cards without any difficulty. The bank fees weren't very high either. This is our second GA tour. Both of them were enjoyable and very different from each other.
I've been home now a little over a week, and my thoughts are settled. It was really hard recovering from the 24 hour day returning to Arizona, though I did not experience any significant problems on the way over. I went with my 18 year oul Grandson, and we both had a fabulous time -- him, perhaps even more than I. (Thanks to everyone on the tour who took him under their wings at night when I went to bed!) We extended in London at the beginning of the tour (the only way to do it!), and since it was my first time in the British Isles I purchased Rick Steve's books on the Isles and Ireland and really studied them for months before setting out. I got London Passes for both of us and planned itineraries for all four days in London. The first day was a bit abbreviated as we did not get to the hotel until around Noon, thanks to heavy traffic and a long wait at the airport for the van that took us there. The nice van driver made up for much of the wait by acting as a tour guide, however, and that was just the beginning of four wonderful days.. We rode the Tube every day, often four or five times and took maximum advantage of the Passes, which covered admission to many London locations. I was especially glad that we used the London Pass for Windsor Castle as the train ride(s) were delightful and a pleasant break from our over-crowded bus. I do not recommend purchasing one, however, unless you intend to use it for at least five admissions. It was expensive. I got them over the Internet a few months before the trip. I also got daily Tube cards for us both and (although they both got demagnetized by my purse closure, causing us to need to contact an ever-present Tube assistant) they were great to have every day. The Tube is fun, safe and very user friendly, by the way. I thought our London hotel was a bit far from the local station, which leads me to say I was a bit disappointed by the somewhat remote location of that hotel (Marriott Regents), though the accommodations were lovely. Although I brought adaptors for all our electronic equipment, I neglected to bring an adaptor for my curling iron, but they were available in most hotels and one of my co-travelers loaned me one for the second half of the trip. Hair dryers were available and ready to use -- always in the top desk drawer! I took five or six bags of somewhat healthy snacks and brought home only a few uneaten pieces. Don't forget, though, I had help from my Grandson eating them. Breakfasts were plentiful, but I was really happy to cook my own bacon when I got home! Included dinners were OK, but nothing to write home about. I wish I'd eaten more fish and chips! In London I particularly enjoyed the Churchill War Rooms and the side trip to Windsor. The Eye of London is a must do, and the other places were wonderful, too, though I missed Piccadilly and the British Museum. Too bad. Now I have to go back so I can get there (and several other places!). We went to the Portabello Street Market on Saturday (fun, but get there early) and to Covent Garden (a madhouse, I thought!). Westminster is gorgeous and a must, but try to get there early, too. I thought the city was really crowded, probably because of the time of year. The weather was amazing (not since 2006 had London had such warm, sunny weather) and we did not get a drop of rain the entire trip. Edinburgh (say Edin-boro) was/is really fascinating and our dinner there was great (thanks, I think, to Georgio, our guide). The train ride was fun, but we were all hungry when we got to the hotel and late lunches partially spoiled the dinner. Don't forget to hike to Arthur's Seat if you are very fit. My grandson and a tour friend (thanks, Tim of GoAhead) hiked it twice. It was light until about 11 PM in Edinburgh in mid-July when we were there. The Castle tour, and separate tour guide, were also interesting. The bus rides through England into Wales, and several later in Ireland were long, but they were broken up nicely by roadside, shopping and/or potty stops.. The bus in Ireland was much nicer than the one in London, as the seats were lower so you did not feel trapped. (We had a full house.) The Welsh and Irish hotels were all great. I loved Dove Cottage. I thought Wales and Ireland were beautiful and the ferry ride was a nice break and enjoyable. It took a couple hours. Dublin was busy, a bit dirty and not the high spot of the tour, though the hotel was nice. I did enjoy the tour and the lady who took us to Trinity. I had not known about the Book of Kells, but I've now done a little research and it was quite marvelous to see! I thought we spent too much time at the Cliffs of Moher, though the first half hour was devoted to the line for the ladies WC. Try to get pounds before you get to London, but watch out for the high hidden fees our US banks charge! I used credit cards frequently, contrary to advice ginen by Rick Steves, and did not find the fees to be high so I'd recommend that. Otherwise, take a debit card and just make withdrawals at bank ATMS when you need money. Well, no one has ever accused me of being terse, and I need to get back to planning my Grand Tour of Italy for next year. Bottom line is -- Dont Miss England, Scotland and Ireland!! Thanks, Go Ahead.
Highlights of England, Scotland and Ireland
Wonderful tour of the UK and Ireland. I was happy with the amount of free time we had to explore. It was a perfect balance for me. I fell in love with Edinburgh and wish we could have stayed there longer. What a beautiful magical city it is. Grasemere, The Ring of Kerry, Blarney Castle, and the Cliffs of Moher were amazing also. For me the trip was awesome. If I do have anything negative to say about the trip it would be the location of our hotel in Dublin. The hotel itself was wonderful but the location was terrible for seeing the sights and it was in an area that leaves a lot to be desired. I was very uncomfortable walking to the Temple Bar area even with the friends I was with. And once we saw all that we wanted to see the walk back was for too long. I crawled into bed exhausted after that days adventure simply because it was such a hike to get back to the hotel. Our tour guide Georgio was great. He had a wonderful sense of humor and kept us laughing while on the bus. If a problem came up he handled it quickly. I'm very excited to take another trip with Go Ahead in the future and I will recommend them to all my friends. My next trip will be to Italy and I'm already trying to recruit friends to join in the fun!!! Thanks Go Ahead for all that you did for me even after my friend had to cancel due to her mother's passing.
Customer Service disappointing
Although our trip was fun, there were several glitches which decreased the value and experience. 1. I emailed "Contact Us" on the Go Ahead website twice without one response. When I did get a response when I used the "Feedback" link, the individual accidentally changed my emergency contact information with another traveler's. 2. Go Ahead booked us one a flight to DC with only a 52 minute layover. Not enough time to make our flight to London. As a result we missed a full day in London as part of our pre-trip. In addition, we wanted to upgrade our seats but even though we had paid in full months earlier Go Ahead's policy isn't to release the "tickets" until a certain time prior to the trip. I would highly recommend going with a tour company which allows you to make your own flight arrangements, 3. We purchased the gold level of the travel insurance. When we called when we missed our flight which was "beyond our control," the response we received when we asked about the process for being reimbursed for our hotel, was "Your airline is responsible for that." The documentation clearly states that hotel is covered when delays are "beyond your control" so I wouldn't not spend the money for Go Ahead's travel insurance (or the company they endorse) if they don't abide by their own policy. Waste of money and 3. Our first day in London includes a 3-hour sightseeing tour. We waited for about an hour and the sightseeing bus never showed. All 43 of us had to walk to the station and take the Tube to St. Paul's Cathedral. We waited around for about 40 minutes for the bus to show up there. As a result we received about a 45 minute abbreviated tour of London. There was no apology for the inconvenience, no offer of compensation (like a free beverage that evening in the bar), and absolutely no response from Go Ahead in our evaluation. 4. Georgio, our tour director, was not familiar with the area so didn't know how to respond to questions. He was a nice guy, but he used sarcasm inappropriately and discussed American politics over the microphone instead of talking about what we were seeing. He became much more personable towards the end of the trip but he certainly had his "favorites" and tended to talk to them and sit with them only. 5. On a positive note, our local bus drivers and local tour guides were exceptional. The hotels were clean and had WiFi access. All the countries were experiencing unseasonably warm weather and the hotels have no air conditioning, no fans, and the windows open marginally; however, that could not be helped.
My name is Kelly and I am part of our Evaluation & Quality Department at Go Ahead Tours. I’m sorry to learn that your experience traveling with Go Ahead Tours did not meet your expectations. I can assure you that we take feedback about our tours very seriously and are consistently working with both our customers and operations team to make improvements in order to provide the best possible experience to our customers. Providing the highest level of service is of utmost importance so I do sincerely apologize if you felt we were not as diligent as we should have been. I will address this with the staff immediately. I hear your frustration in encountering a flight issue which results in late arrival to tour. The travel insurance that you purchased does cover you for out of pocket expenses incurred during the delay so I urge you to explore that option. We appreciate the feedback you provided about your Tour Director and I will certainly be following up with my operations team. Although travel can always be a bit unpredictable, it is also a uniquely fulfilling and meaningful experience. We hope that the next time you decide to travel, you’ll consider traveling with us. We look forward to exceeding your expectations and showing you what a true Go Ahead experience should be.
Posted by Go Ahead Tours on August 09, 2013